Fitting smart meters , bringing forward date ?

miggiwoo

Wondered if anybody has any experience of getting a date brought forward for the fitting of smart meters ?
To cut a long story short , British Gas came out on 02-05-14 ( after giving me a 9 week fitting date) at 6pm ( not the 10am to 2pm time slot ) to change my gas and electric pre-payment meters for smart meters.
Spent 2 hours trying to change the electric meter over and decided that , after fitting the smart meter , his tablet had run out of power or the link to British Gas had closed.Put me a standard electric meter in and said wouldnt have time to look at the gas meter as he was now going to emergency work.
I got a phone message later in the week giving me a date of 9-6-14 between 8am and 1pm , which I said to them isnt acceptable as I am not prepared to use another days annual leave ( didnt need to use one for 02-05-14 as they turned up at 6pm).
Has anybody had a meter exchanged/fitted on a Saturday or after slot given for after 3-30pm ?
Have rang them to ask but each department says they arent the correct one and that I need " to get through to Leeds and ask if I'm through to the supplies department"
Finding this experience really frustrating for something that is down to British Gas.
Thanks for any replies

:money:

[Deleted User]

British Gas fitted my smart meter on Saturday afternoon. Like you I was nt going to waste a holiday day on a meter exchange. Only took 30 mins

miggiwoo

thanks , had a call from the complaints dept today .Nice bloke , said that he would try and get date brought forward to a suitable time ie Saturday or after 3-30pm on schooldays.
Took me several emails and lots of calls to sort but dont really expect anything less from BG these days.
Third time in 7 months had to contact them regarding things and all you get is the standard automated reply with a ref. number " due to the high volume enquiries"
Wouldnt expect them to put measures in place to deal better with these issues ie more staff etc.