What would you think? American Website

POPPYOSCAR

I ordered some dance tights from an American website that I had not used before.

I only did this because my daughter prefers these and they are no longer sold here.

I knew it was a bit risky but I paid by Paypal so thought that would help.

The order was showing as completed on the website and said I would receive them in 10-17 business days which have now come and gone.

I emailed them via the website, got no reply so after a couple of days I replied to their confirmation email. Still no reply so I contacted them via Paypal.

This is the response I then got, to the 2nd email I sent.




Hello



This email is to inform you that we received your order wanting to know about

your order. We have had a hard time getting these tights. If you would like to

continue with the order we can hopefully get them out to you next week. If you

do decide to continue with the order we are going to go ahead and refund back

your money for shipping for the incovience. If you could please call or email us

back and let us know what you would like to do with the order. If you decide you

do not want to continue with the order we will go ahead and do a full refund for

you. Our phone number is 1-800-787-0887. If you could please get back to us as

soon as possible so that we can get this taken care of for you. Thanks and have

a wonderful weekend!



Thanks,


This all seems very strange to me and very unprofessional.

I have asked for a full refund but I was wondering what the situation would be with Paypal if I had accepted a partial refund and then not received the tights?

Morglin

I don't know, but to be honest, I use a lot of Americsn sites for gifts to family in America, and always find their customer service to be outstanding!:T

Emails are always replied to instantly (subject to time difference) and they do all they can to keep customers happy.

Some British companies could learn a lot from them...:whistle:

They are quite informal with their emails tho - they usually involve a lot of 'hi' and 'have a nice day'!

Lin

peachyprice

It sounds like they've let you order them but haven't actually got them in stock but are still trying to source them for you. Perhaps they've been discontinued worldwide?


FWIW, my DD's fave dance tights are the 'Silky' brand ones, they feel really lovely and last ages

http://alltights.co.uk/adult-dance-tights/20-ladies-convertible-pink-ballet-dance-tights.html

(Your daughter may have already tried these and hated them, if so sorry for interfering )

themull1

It doesn't look strange at all, they're giving you a few options, reply to them with what you want!

photome

I dont think it looks that strange.

Maybe someone selling from home, cant get them at the mo and has given you the option to wait with a shipping cost refund or cancel at no cost

Sounds good to me

POPPYOSCAR

photome wrote: »

I dont think it looks that strange.

Maybe someone selling from home, cant get them at the mo and has given you the option to wait with a shipping cost refund or cancel at no cost

Sounds good to me

Then why did they not contact me and let me know? It has been 4 weeks since I ordered and the website went from processing to completed on my account.

They also did not reply to me until I contacted Paypal.

POPPYOSCAR

peachyprice wrote: »

It sounds like they've let you order them but haven't actually got them in stock but are still trying to source them for you. Perhaps they've been discontinued worldwide?


FWIW, my DD's fave dance tights are the 'Silky' brand ones, they feel really lovely and last ages

http://alltights.co.uk/adult-dance-tights/20-ladies-convertible-pink-ballet-dance-tights.html

(Your daughter may have already tried these and hated them, if so sorry for interfering )

Thank you peachyprice.

She is ok for her ballet tights what she needs is tights for her modern exam. She usually has Danskin 2331 black stirrup which are quite heavy and shiny.She is also very tall so has to have the D size or the legs are never long enough.

POPPYOSCAR

Also they were showing as 'in stock' when I ordered them and I just checked and they are still showing as 'in stock'.

photome

POPPYOSCAR wrote: »

Then why did they not contact me and let me know? It has been 4 weeks since I ordered and the website went from processing to completed on my account.

They also did not reply to me until I contacted Paypal.

I dont know why they didnt, but if you have any doubts, maybe ask for a refund

It maybe the tights are no longer in production anywhere, have you tried the manufacturer

POPPYOSCAR

photome wrote: »

I dont know why they didnt, but if you have any doubts, maybe ask for a refund

It maybe the tights are no longer in production anywhere, have you tried the manufacturer

Yes I have asked for the full refund as I was worried that there could be problems getting a refund if I agreed to wait and they never turned up.

Yes I have looked at the manufacturer website and they do have them on there but if I ordered them now I doubt they will arrive in time for her exam.

She will just have to get something similar from a dance shop here now.

POPPYOSCAR

They replied yesterday saying they have refunded but it is not showing in the Paypal account.

I would of thought it would of shown straightaway or does it take a few days?