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Faulty goods brought abroad
Sewoods
Posts: 1 Newbie
in Credit cards
Hi
Hope somebody is able to give me some advice.
I brought a £2000 ring on my credit card whilst in St Maarten which was an anniversary present. I specifically asked for a yellow gold ring which they produced, however since I have returned home the ring has turned white. I have had it appraised and the value is correct however they have gone out the back and plated a white gold ring yellow, I would never agree to buy a plated ring as I'm aware it always fades. I have spoken to the manager who states the salesman told me he was doing this which is a lie. The paperwork states 14 k yellow gold ring, also a diamond has fallen out. The shop have said they are going to try to find me a replacement. after the lies I'm not happy continuing my relationship with them and just want a refund. Can I insist with them or my card that I just want my money back?
Thanks
Hope somebody is able to give me some advice.
I brought a £2000 ring on my credit card whilst in St Maarten which was an anniversary present. I specifically asked for a yellow gold ring which they produced, however since I have returned home the ring has turned white. I have had it appraised and the value is correct however they have gone out the back and plated a white gold ring yellow, I would never agree to buy a plated ring as I'm aware it always fades. I have spoken to the manager who states the salesman told me he was doing this which is a lie. The paperwork states 14 k yellow gold ring, also a diamond has fallen out. The shop have said they are going to try to find me a replacement. after the lies I'm not happy continuing my relationship with them and just want a refund. Can I insist with them or my card that I just want my money back?
Thanks
0
Comments
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Depends on their local laws about retailers etc. Usually with these sort of locations, the laws are a little bit more relaxed (Think Gibraltar compared to the UK).
You can try contacting your credit card company, but I don't think they'll do anything for you.Credit 'Score' - Don't buy the credit 'score' that Experian, Equifax and Noddle want to sell you. It's an arbitrary number that means nothing when it comes to applying for credit.
ALWAYS HAVE A DIRECT DEBIT SET UP FOR THE MINIMUM PAYMENT ON YOUR CREDIT CARDS, REGARDLESS OF WHETHER YOU PLAN TO LOGIN AND PAY EACH MONTH.0 -
>> The word pedants’ top 10I brought a £2000 ring on my credit card
If this is really the case, you can prove everything and it's less than 120 days, you probably have a case for the chargeback that is simpler than s75 claim as it bears no relation to any local laws.I specifically asked for a yellow gold ring which they produced, however since I have returned home the ring has turned white.
they have ....plated a white gold ring yellow...
The paperwork states 14 k yellow gold ring...
Of course, you'll have to return the ring to the shop.
That said, the gold in the ring costs peanuts, and IMHO diamonds look nicer in white gold.0
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