PCN from CP Plus

Krayzee

Thank you cm, it was not a fresh POPLA code

Coupon-mad

Krayzee wrote: »

Following our letter back to CP+ last week (which also copied in DR+, BPA and DVLA), CP+ responded today with a letter that enclosed their original letter from January which "was never sent to you, as you failed to provide a correspondence address" !! Also, "we don't have an agreement with the DVLA; therefore if you don't provide an address....we are unable to contact you....". And yet they somehow managed to.

This did make me laugh. We failed to provide an address to a company we didn't know wanted to contact us, so they could send us a letter we weren't expecting! Yet they still managed to get our address to send the subsequent letters...

Interestingly, CP+ put absolutely nothing about how they would like us to proceed, no mention of paying, or deadlines, or response. Nothing. So, of course, we shall oblige.

I would send the above wording you've said, with a scanned copy of the 'letter' they would have sent but we didn't know your address...to the BPA and complain by email. Ask the BPA to investigate as CP Plus have basically pretended to have issued you a POPLA code which they could have EMAILED to you all along. State that this doesn't appear to be fair seeing as they offered appeal by email and could have replied that way too with a POPLA code but did not. For them to now wave the carrot of the POPLA code at you 'here's what you could have won' is wrong because clearly they cannot have generated a POPLA code in good faith if they had no intention of sending the rejection by email.