Online Appeal to Parking Eye completed but no confirmation email

cookki

Hi,

I sent off my appeal using the online service for Parking Eye and have not received any notification that the appeal has been received. Is this normal ?

Many thanks

salmosalaris

did you take a screenshot ?
you could e mail them at enforcement@parkingeye.co.uk and ask them to confirm receipt of your appeal

cookki

I didn't take a screen shot. didn't think to do this at the time.

So does that mean they normally respond with a confirmation email on receipt of appeal ( which i sent on 08.05.14 )?

Do you think I should send it again and take a screen shot?

Thanks for the email address, i'll give that a try.

Stroma

I would , but then I would send it via the post office with a free proof of postage as well

cookki

Thanks,

Do you know how long a reply to receipt of appeal takes, by letter or email?

I sent the appeal 3 days ago, so maybe i'm being impatient at this point?

arabesque_101

Hi cookki,

Parking Eye are required to give you confirmation of your appeal within 14 days of them receiving it. As you say you lodged your appeal with them electronically on 08.05.14, Parking Eye have until the 22nd May to provide that confirmation. It will usually be sent to you using the same method of transport that you lodged it with. In your case, as you lodged it using the online form, they will most likely send your confirmation to you by email.

Redx

14 days is to acknowledge the appeal , 35 days to respond

Annie1960

Check your 'junk' folder, and also send them a copy as mentioned above by Royal Mail with a free proof of posting from the Post Office.