Guitar damaged in transit

ailey

custardy wrote: »

Dont feel bad for the seller.
Guitars are notorious for their fragility in transit.
Parcelforce carry up to 30Kg standard packages.(from memory)
So an item has to be able to stand up to those types of items being on top of it at the very least.
His/her packaging was nowhere near the requirement,plus he used a service with no enhanced cover options

mgdavid wrote: »

^^^ all of this.
The seller is completely daft (other words are available) for not packing it correctly. It doesn't take a genius to work out why the courier and haulage companies won't cover instruments and zillions of other fragile items unless packed in SOLID boxes - because they are so easily damaged.

Thank you both for replying.

I've discussed this again with my son and he has agreed that we should return it for a refund. Thank goodness he's agreed as it is common sense to do that! I'm in the process of sending the seller a message and explaining that I have to open a Case to proceed with the return and refund. I thought it was courteous just to let him know before I did that.

Thanks to everyone for taking the time to help me with this and for the good advice and information regarding Royal Mail etc. Everyone has been so helpful and I really do appreciate your help.