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Complaining to EA's worthwhile?
Frostygills
Posts: 30 Forumite
Hi all,
Long time lurker first timer poster.
Were a little way down the selling and buying route and had a few problems but hopefully most of them are now resolved and we are progressing. What annoys me is our EA, we are selling our house to an investment buyer. Since we accepted the investment offer (approx 3-4 weeks) we have only heard from them once. We have to constantly call them, and some how never seem to speak to the same person twice, strange as they are a small EA with about 10 employees.
Anyway, specifics of my dissatisfaction, we called the EA the week before last to advise them that we had a complete chain as the vendors EA keeps us informed pretty regularly, some very dis-interested person answered the call saying that he would make a note and call the relevant people. A week passed and we had an uneasy feeling that they may not of advised our buyer. We called again, spoke to someone else who said our file had not been updated and they would speak to our vendor's EA to confirm the chain. Felt happier after this call, until the next day, a third person called and advised us that we had a complete chain! They didn't mention advising our buyer. My partner took this call, if I had I would have hit the roof! Also, to top that off, they have flyer'd our street (our house included) saying that our house had recently been sold with a big picture of it. They didn't ask us if they could use our house on their promotional stuff and nor is it in our contract.
Will I get anywhere complaining?
Sorry for the long read, thanks in advance.
Frosty
Long time lurker first timer poster.
Were a little way down the selling and buying route and had a few problems but hopefully most of them are now resolved and we are progressing. What annoys me is our EA, we are selling our house to an investment buyer. Since we accepted the investment offer (approx 3-4 weeks) we have only heard from them once. We have to constantly call them, and some how never seem to speak to the same person twice, strange as they are a small EA with about 10 employees.
Anyway, specifics of my dissatisfaction, we called the EA the week before last to advise them that we had a complete chain as the vendors EA keeps us informed pretty regularly, some very dis-interested person answered the call saying that he would make a note and call the relevant people. A week passed and we had an uneasy feeling that they may not of advised our buyer. We called again, spoke to someone else who said our file had not been updated and they would speak to our vendor's EA to confirm the chain. Felt happier after this call, until the next day, a third person called and advised us that we had a complete chain! They didn't mention advising our buyer. My partner took this call, if I had I would have hit the roof! Also, to top that off, they have flyer'd our street (our house included) saying that our house had recently been sold with a big picture of it. They didn't ask us if they could use our house on their promotional stuff and nor is it in our contract.
Will I get anywhere complaining?
Sorry for the long read, thanks in advance.
Frosty
0
Comments
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Are they members of the NAEA or OEA?0
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Frostygills wrote: »Will I get anywhere complaining?
Probably not.
How they charge fees that are unwarranted compared with the service you get is beyond belief.
Hopefully Tesco's entry into advertising houses will at least disrupt estate agents business model & hopefully put a few of the worst ones out of business.US housing: it's not a bubble
Moneyweek, December 20050 -
They are a member of the OEA.
Your poss right, Kennyboy66. It's just shocking that we know and speak with the vendors EA more than ours, which were not paying for.0 -
Frostygills thats just like my story, just chase all you can and try get compesation once its all gone through, im shocked at the little amount of work some of these agents do, its terrible considering what they earn from house sales0
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