EDF Dual Fuel Gas & Electric

sarah1975uk

Moved into my house about a year ago, it was a reposession and had card metres in for electric with powergen & Gas with british gas, tried using these for a until february 07 and due to rediculous prices i decided to change supplier to EDF Just before i did this i asked powergen and british gas to change the pre payment metres over to standard metres where i can either pay by dd or when a bill comes in rather than pay as you go.

Anyway all was ok i transfered to EDF i work during the day so when metres have been due to be read they put card through the door and ive called them giving them metre readings. but havent been receiving bills from them since february 07 to now nearly 6 months later i call them yet again queriying things and they tell me oh we thought you were on pre payment ...helloooooooooo but i had the metres changed!! and have been giving them metre readings. the other day received a bill for nearly £300 quid for gas and £297 for electric. wanting me to pay this now. I cant afford to pay this off, and considering its their fault im in this situation what should i do?? I dont want to pay by direct debit monthly plan for them to ask me to pay a rediculous amount for current consupmpton and debt owed.

anniecave

I would suggest that you ask to pay by direct debit. They should be able to estimate what your annual consumption should be and add this to the arrears value and divide the total by 12 so you pay off the total amount off over the next year.

If you don't want to do direct debit then you need to agree a payment plan with them for the £300 for each account and also plan your finances so that you are able to pay off all subsequent bills when they come as well.

If it is only since Feb 07 you haven't paid then that's only 4 months so that's not such a long time really. Have you checked the meter readings on the bills versus what's actually on the meters to check they haven't overestimated your use? £300 for 4 months sounds quite a lot for each considering part of this is summer...

Cardew

Has some of this debt accrued from the pre-payment meter from before Feb 07? - the fact they are 'pre-payment' doesn't mean you can't run up a debt if they have the wrong tariff set.

It is not clear to me if you disputing that you owe the nearly £600.

Have these bills used the correct meter readings from when you moved in to the date of the bill? and are they for the correct tariff?

If you have indeed used the gas/electricity you are liable to pay for it. The best bet, as suggested above, is to arrange a DD(which is cheaper anyway) and they might let you pay back over, say, a year.

You might as a goodwill gesture get some reduction of the outstanding amount - but I wouldn't count on it.

tripled

I'm not sure that EDF are at fault - the databases they get the information from rely on the information being updated by the current suppliers, which often takes a few weeks, so they set your account up correctly to the information they had available.

Your only course of action is to check the meter readings from when you switched to them and your current readings are correct, then negotiate a payment scheme.