Dell driver update panic

badger09

In absence of any replies, all I've done so far is copy all docs, photos etc again to external hard drive .

This morning I received Dell OS Recovery & Restore USB.

Could some kind person please tell me which of the actions in Closed's post 18 above I should do now.

Thanks

closed

for free?

It's upto you, everything apart from the recovery discs still applies.

badger09

closed wrote: »

for free?

It's upto you, everything apart from the recovery discs still applies.

Oh yes for free

So now I have a Recovery USB, can I ignore this bit

closed wrote: »

Create the windows disc


Creating your recovery discs is a very important step in your computer setup. While you may never see an issue with your Dell PC, it is possible that you may need to restore the operating system back to factory condition. Dell provides a partition on your hard drive to make this an easy process, but if you delete that partition or if your hard drive becomes corrupt or damaged, you will need the recovery media to reinstall Windows 8. These discs should be kept in a safe place that you will remember, and should be labeled for easy recognition.


This step requires two (2) writable DVDs OR one (1) 16GB USB key to complete. Note that this process takes about 1 hour to complete using DVDs.

• Select the My Dell Support Center tile on the Start Screen.
• Select Backup at the top of the My Dell window.
• Select Create Recovery Media.
  Select Yes to allow the Dell Backup and Recovery program to start.
• Select the type of media you will use to create the backup, either USB Flash Drive or Discs.
• Follow the on-screen instructions to complete the backup process. If you are using DVDs, you will need to switch the DVDs midway through the creation process
  

and start here

closed wrote: »

install macrium reflect free http://filehippo.com/download_macrium_reflect

backup to an external hard disk (portable usb disks are about £40) using the macrium disk image option (not clone), create the macrium boot cd - see video in speedup sticky thread

if catalyst is still crashing, disable catalyst from startup using msconfig, startup tab

backup on a regular basis to an external hard disk, and dvd's - a macrium backup would allow you to recover a fully working system including windows and all data and programs if this happened again, burning your most important data to dvd's is also a useful habit to get into, they cost about 10p each and hold 4.7GB

closed

yes

don't know why you can't create the dvd's, something is probably stuffed

badger09

closed wrote: »

yes ........

I expect you think I'm an extremely dim badger. In fact, I understand every single word you have written. Its just that when they're joined together in sentences, they turn into a foreign language

Thanks for your help & patience.

I'll download macrium now - so you might want to sign out for a while

badger09

closed wrote: »

yes

don't know why you can't create the dvd's, something is probably stuffed

You edited that while I was posting!

I don't remember saying I couldn't create the dvds :cool:

Now I'm confused again!

closed

post 21.....

the ......'s aren't sarcastic, but due to the minimum character posting limitation on mse

badger09

So... do I still need to Download Local Backup now that I have the OS Recovery USB from Dell - I'm guessing not?

BUT, if I do - would it be all the original correctly functioning stuff , or the malfunctioning/corrupted version which led to the recent problems?

closed

I don't know what's going on, the instructions on how to create the Dell dvd's are from Dells website, linked to earlier, they should just work.

downloading software is not the same as using it, the purpose was to create windows recovery dvd's, as in

If I click on it, the only option is 'Backup & Recovery We strongly recommend you create an external copy of the Dell factory software that was installed on your computer when it was built. This image includes the operating system (OS), the OS recovery environment, and all applications and software drivers installed at the Dell factory.


not do a backup or restore with Dell software


if it isn't working for whatever reason, it doesn't matter now because you have the usb flash drive instead. and hopefully at some point will do a macrium backup and boot dvd which gives you a second method at recovering a working machine in future.

badger09

closed wrote: »

I don't know what's going on, the instructions on how to create the Dell dvd's are from Dells website, linked to earlier, they should just work.

downloading software is not the same as using it, the purpose was to create windows recovery dvd's, as in

If I click on it, the only option is 'Backup & Recovery We strongly recommend you create an external copy of the Dell factory software that was installed on your computer when it was built. This image includes the operating system (OS), the OS recovery environment, and all applications and software drivers installed at the Dell factory.


not do a backup or restore with Dell software


if it isn't working for whatever reason, it doesn't matter now because you have the usb flash drive instead. and hopefully at some point will do a macrium backup and boot dvd which gives you a second method at recovering a working machine in future.

No that is weird! If I go into 'My Dell' tile, one option is 'Backup' which carries the message 'No backup software installed'.

If I click on it, the only option is 'Backup & Recovery We strongly recommend you create an external copy of the Dell factory software that was installed on your computer when it was built. This image includes the operating system (OS), the OS recovery environment, and all applications and software drivers installed at the Dell factory.' With option to Download Local Backup

Is there any point in doing that now? Or should I just go the macrium route - or both?