Machine not working

Coupon-mad

Have you only got one POPLA code for two PCNs?

CaterpillarGirl

Hi coupon ad,

I appealed for both PCNs the rejection letter only references one and I gave one POPLA code.

Do you think they are treating them separately?

Should I only appeal to POPLA on the PCN that they have referenced in their rejection letter? Don't want the other to get missed!!

CaterpillarGirl

Did anyone read my amended draft? I want to upload today so I don't miss the deadline but would really appreciate someone taking a quick look

Redx

each rejection should have had a popla code and the pcn number on it

so check which of the two has this code and use the popla appeal you pasted above, complain to excel that you have not received a popla code for the other pcn , then use the same popla appeal for the second one which will have a different popla code

send in that draft for the one you have, you dont want to miss any deadlines

include the actual pcn number in your appeal, the date of the problem parking charge , and the popla code etc

CaterpillarGirl

Aaaagh! Just entered the verification code and it is saying invalid contact operator that issued it!

This means by the time I get that sorted I will have missed the deadline

Redx

try a different browser

and if you had read the NEWBIES thread like we asked, it clearly states to check the popla code using the parking cowboys checker first too - to ensure its valid

so check it, if its ok try a different browser on the popla website

ps:- your appeal header should look like this added to your popla appeal

POPLA Reference Number:
Vehicle Reg:
PPC: Excel Parking Ltd.
PCN Ref:
Alleged Contravention Date & Time: 09/xx/14
Date of PCN: 23/xx/14

CaterpillarGirl

I did read the newbie thread but didn't check the code as Excel are a member of BPA

Have checked now and it's valid according to the checker but POPLA site is still saying invalid.

Have tried in Safari browser and Internet Explorer.

Will try another laptop and hope that works. Not sure what to do otherwise!

Redx

try firefox or slimbrowser or opera

in future , never assume a code is valid, there have been many failures or errors by these companies , hence the checker

CaterpillarGirl

OK got the code to work in google chrome.

POPLA asks me to tick a checkbox relating to my grounds for appeal.
Do I just ignore this or do i need to select something?

Sorry I cant see anything that tells me about this bit!

Hot_Bring

CaterpillarGirl wrote: »

OK got the code to work in google chrome.

POPLA asks me to tick a checkbox relating to my grounds for appeal.
Do I just ignore this or do i need to select something?

Sorry I cant see anything that tells me about this bit!

Select the three that aren't "Stolen"