New Car that Leaks!

California

Has anyone had trouble with trying to get a replacement vehicle or their money back when their brand new car leaks water and cannot be mended after three attempts???

colino

Yes, I had exactly one of those. They all do it.

worried_jim

Lots of detail there OP.

marlot

California wrote: »

Has anyone had trouble with trying to get a replacement vehicle or their money back when their brand new car leaks water and cannot be mended after three attempts???

What's the car?

Where's the leak? Have you been provided with an equivalent courtesy car? How long has the issue been going on? How old is the car?

Have you escalated to the manufacturer?

California

Hyundai ix35 - leak in passenger foot well - 2,500 miles - registered in August 2013 - Had various courtesy cars - but disputing that I should pay for devaluation of the vehicle as the fault was there from the beginning

uknick

If they can't repair it, and three attempts seems to be quite a lot, I think you have pretty good grounds for rejecting the car as not being fit for purpose nor of satisfactory quality. I hope a judge would agree a leaky car from brand new fails both tests.

Have a look at this link to see if it adds any pointers when contacting the garage.

http://www.tradingstandards.gov.uk/cgi-bin/glos/con1item.cgi?file=*ADV0003-1011.txt


But, be prepared for a very long fight. It is notoriously difficult to reject a brand new car as there are many components that go into a car and if the others are all working it has been known for this to undermine a rejection claim.

Do you have legal insurance cover as part of your household insurance? If so contact them now for advice.

I would also suggest you should stop driving it and make sure all communication with the dealer is in writing. If you haven't done so in the past I suggest writing to the dealer confirming what has already happened confirming when the attempted fixes were done.

California

Many thanks for your reply - I actually work for a firm of Solicitors and I am just waiting as I wanted it to be the last resort before I take legal action.

colino

Don't know the fix (there's bound to be one) but if you hop on a Hyundai forum I'm sure you'll find many more owners wondering why Hyundai quality control went out the window a few years ago.

arcon5

So why not ask a colleague rather than a forum of randoms?
Not really relevant tbh since small claims is a pretty easy and simplistic process

But yes I'd agree you'd be entitled to reject it at this point

uknick

arcon5 wrote: »

....Not really relevant tbh since small claims is a pretty easy and simplistic process...

New price for ix35 well above small claims court limit. Even allowing for depreciation I think the OP would hope to get more than £10k in settlement.

LondonGal

I think if you intend rejecting it and demanding money back or replacement, if on finance bear in mind the finance company are the owners not you so you'll need to contact them. Also I think you're best driving it to their salesroom, leaving it there rejected and getting a signed receipt.

I did this for someone once and recorded the conversation in the 'garage' quite openly on a dictaphone in case they wouldn't sign. They did sign in the end though after some consumer rights being established.