NPower have credited my previous bills and resent at higher rate for last year

james31231

Hi, be kind, my first posting.
On Saturday I received a reminder for my electric bill payment which instead of the normal £30/40 was for £622.08, seems I have paid the wrong rate for a year and they have reversed my bill and resent them out, customer services will only want to know 'how do I want to pay', I have asked to speak to their complaints department (who will call me back) but before they do can I ask you guys if I am fighting a losing battle here or do I stand my ground, my statements is here;

31/07/2014 Next bill date Your bill is due on or around this date
04/07/2014 npower read Your meter is due to be read on or around this date 03/05/2014 Customer read, Electricity (Night/Low) 4240
03/05/2014 Customer read, Electricity (Day/Normal) 20509
28/04/2014 Bill £331.84
10/04/2014 Previous bill (PDF) £140.23
10/04/2014 Previous bill (PDF) £87.47
10/04/2014 Previous bill (PDF) £84.97
10/04/2014 Previous bill (PDF) £87.53
10/04/2014 Previous bill (PDF) £121.56
10/04/2014 Previous bill (PDF) £193.13
07/04/2014 Bill Reversal £17.48
07/04/2014 Bill Reversal £14.86
07/04/2014 Bill Reversal £18.26
07/04/2014 Bill Reversal £19.04
07/04/2014 Bill Reversal £23.17
15/03/2014 Payment £23.17
14/01/2014 npower read, Electricity (Night/Low) 3833
14/01/2014 npower read, Electricity (Day/Normal) 18908
14/01/2014 Electricity Meter Inspection This is the last time our metering agent visited to make sure your meter was safe.
10/12/2013 Bill Reversal £23.
17 10/12/2013 Previous bill (PDF) £23.
17 02/12/2013 Previous bill (PDF) £23.
17 28/11/2013 Estimated read, Electricity (Night/Low) 3672
28/11/2013 Estimated read, Electricity (Day/Normal) 18320
25/11/2013 Payment £52.16
01/11/2013 Previous bill (PDF) £19.04
28/10/2013 Estimated read, Electricity (Night/Low) 3566
28/10/2013 Estimated read, Electricity (Day/Normal) 17933
03/10/2013 Previous bill (PDF) £18.26
28/09/2013 Estimated read, Electricity (Night/Low) 3463
28/09/2013 Estimated read, Electricity (Day/Normal) 17557
03/09/2013 Previous bill (PDF) £14.86
28/08/2013 Payment £51.86
28/08/2013 Estimated read, Electricity (Night/Low) 3356
28/08/2013 Estimated read, Electricity (Day/Normal) 17170
05/08/2013 Previous bill (PDF) £17.48
16/07/2013 npower read, Electricity (Night/Low) 3209
16/07/2013 npower read, Electricity (Day/Normal) 16632
01/07/2013 Previous bill (PDF) £17.00
29/06/2013 Estimated read, Electricity (Night/Low) 3145
29/06/2013 Estimated read, Electricity (Day/Normal) 16474
30/05/2013 Payment £49.89
30/05/2013 Previous bill (PDF) £17.38
29/05/2013 Estimated read, Electricity (Night/Low) 3029
29/05/2013 Estimated read, Electricity (Day/Normal) 16187
01/05/2013 Previous bill (PDF) £23.66
29/04/2013 Estimated read, Electricity (Night/Low) 2917
29/04/2013 Estimated read, Electricity (Day/Normal) 15907
18/04/2013 Previous bill (PDF) £26.23
24/03/2013 npower read, Electricity (Night/Low) 2782
24/03/2013 npower read, Electricity (Day/Normal) 15573
08/02/2013 Estimated read, Electricity (Night/Low) 2761
08/02/2013 Estimated read, Electricity (Day/Normal) 15480
01/10/1997 Electricity Supply start date Welcome to npower
This is a rented house and we signed for on 26/02 (notice the bill shown on 08/02 and we moved in fully in first week of april, I know some are estimated reads but they have read the meter twice since we have been here and just need to know can the legally decide we have not paid the correct rate and send us a bill for everything as whats to stop them putting the rate up and back dating it, any bill marked Previous Bill before 10/04 has changed online to the new price, so please help .
James

GingerBob_3

Have you provided NPower with any personal information such as full name, previous address and date of birth?

james31231

The letting agent has, we have now started to switch suppliers as well

GingerBob_3

james31231 wrote: »

The letting agent has, we have now started to switch suppliers as well

That could be a problem. See the many posts on this board about how NPower are now furnishing the credit reference agencies with details about your account - and how, being one of the most incompetent companies in Britain, are sometimes flagging up erroneous defaults and thereby compromising the ability of account holders to obtain credit.

I'm not sure about the account detail you've posted. There's probably something in their T&Cs that permit them to do this - others will hopefully clarify.

You are well advised to move supppliers, and when you do, do it in writing and don't provide anything other than basic personal information (for the reasons given above). Surname, initial and address is all you should give. At the moment EDF do not report to CRAs, but EOn and British Gas do, so these last two should be avoided.

See the last post in this thread, as a typical example of what's happening with NPower:

https://forums.moneysavingexpert.com/discussion/4920110

james31231

I see, the account is in my partners name (a Miss and the house is too) and she is credit gold star, never been in debt or had any debts against her, she does not own a credit card and always uses a debit card or pays cash so unless it is because she has no credit history