ao.com / Samsung induction hob - claiming time costs?

ahrimaniac

Hello there

I purchased a Samsung hob from ao.com which started playing up back in February. I contacted ao.com who contacted Samsung, and they arranged for an engineer to come out (after about a week). Engineer came, didn't have a clue what the problem was, tinkered underneath the hob and seemed to think he may have fixed it. Great! Took a day off work for it (he came in the afternoon) but these things happen.

Hob breaks again, a week or so later, same fault. I use up another day's holiday. Same process, engineer comes around after about a week, has another look, says he'll need to order a part.

Two weeks later than that, I get a phone call to say he has the part, and he wanted to come and fit it. No problem says I, so I take another day off - again I was given a day, not a timeslot. He came around, opened the box with the spare part in, and lo, it's not the right part so he was going to go away and organise a new part.

Samsung have been in touch to say they want to replace the hob in full and ao.com have said they'll replace it with a similar induction hob from their range with a grace of £50 either way. Problem is, I know this is daft, but the original hob went with the rest of the kitchen, but never mind. Anyway, that's grand, but it means I'll need to take another day off to get it replaced!

I'm quite a happy-go-lucky person and I know these things happen, and I wouldn't begrudge a couple of days off to fix this, but using up four days holiday from work has really ticked me off.

My question is - is it worth asking for recompense for this, or is it just greedy? AO.com and indeed, Samsung, have been very helpful - but the process has taken so bloody long to sort.