npower - gas meter safety inspection

[Deleted User]

arbroath_lass wrote: »

What's it to you when the OP can allow access?


This is a miscommunication between the supplier and the agent. Nothing to do with the OP. OP has called the agent at least twice to make an appointment (it's in their timeline) - the agent won't do it because the OP is not on their list. Why on earth would there be more to it?


Please actually read their OP.

Because, suppliers would nt be sending off emails dictating what there next steps are, using locksmiths to gain entry etc, without it being a last resort. Of course, if all suppliers sent off emails like that the first thing the occupiers would do is to switch in revenge.Thats precisely what the OP is now engaged in doing. Npowers own workforce, Meter Plus who I know always try very hard to read meters on a 6 monthly cyclic basis, ( they go for a high 80% access rate ) would have been knocking for access to the meters for well over 2 years to escalate it to "must read " status. I am quite amazed about the wording of their email. The OP will be allowed to switch even though he has nt had his meter inspected in 2 years. The Gas meter inspection will remain with the new supplier, however the electric meter inspection will be reset and start again. Thats just another anomaly which is ridiculous, as its allowing electric meters to go on forever without safety checks

GingerBob_3

NPOWER. That's the root of the problem. When, when, when, is someone going to do something about this scandalous organisation? It is long past the time when they should have lost their licence to supply energy.

arbroath_lass

sacsquacco wrote: »

Because, suppliers would nt be sending off emails dictating what there next steps are, using locksmiths to gain entry etc, without it being a last resort.

No? Take a look down this board - how many are complaints about Npower getting things wrong? Of course they'll send emails like the one above if the computer says so. The computer is wrong. Or something hasn't been sent that should have.


You do realise Npower actually have an apology on their website for the mistakes they've made due to their computer system.


Why would someone come on here asking for one kind of help when they actually want something else? If the OP did want to stop someone inspecting their meter I'm sure there are better fora than this to ask that question.

[Deleted User]

arbroath_lass wrote: »

No? Take a look down this board - how many are complaints about Npower getting things wrong? Of course they'll send emails like the one above if the computer says so. The computer is wrong. Or something hasn't been sent that should have.


You do realise Npower actually have an apology on their website for the mistakes they've made due to their computer system.


Why would someone come on here asking for one kind of help when they actually want something else? If the OP did want to stop someone inspecting their meter I'm sure there are better fora than this to ask that question.

They dont send off emails threatening a locksmith and forceable entry without it being at their final attempt. Of course, If I had recieved that email I would be switching supplier pretty quick. I think that maybe the OP maybe was well over the 2 year mark or possibly he s a relatively new occupier and the former occupiers had denied access for many years,. I have seen that many times where I turn up for a "must read" status reading for many years and only get in when the occupiers leave. the OP does right to switch suppliers if Npower are dishing those sort of letters out merely to do a 2 year inspection. Its not normal practice for any supplier to upset good paying customers

missprice

sacsquacco wrote: »

Because, suppliers would nt be sending off emails dictating what there next steps are, using locksmiths to gain entry etc, without it being a last resort.

This is obviously untrue.

I know this because n power have sent the same letter to me.

Hilarious really because the meter is outside the house.

Go figure, and I have never tried to deny access as that would be silly, cant stand outside day and night. Oh and no one else denied them access either, I been here nearly 2 decades, meter always been outside.

System

Thank to everyone who did understand Just worried I'll come home one day to find a mess made and a bill for their 'work'.

sacsquacco wrote: »

They dont send off emails threatening a locksmith and forceable entry without it being at their final attempt.

Do not question the energy suppliers, for they know what is best and can do no wrong!

I have been in this house less than two years (August 2012) and the meter has been seen in that time by the previous supplier. This is npowers first attempt but maybe they only make one? I've been with them for around six months and they have sent no-one that I am aware of.

Is assuming everyone is guilty until proven innocent part of the License to Supply rules, or is this just more of a tradition in your industry? Your accusatory attitude stinks of exactly that which has annoyed me about npower. I switched because I do not want this to happen ever again. Another supplier can hopefully do better.

sacsquacco wrote: »

He is being deliberately obstructive because he will not furnish a date for a meter inspection.

I said that?

If he says he works 6 days a week its time he took a few hours off to do his duty once every 2 years.

I said I work Saturdays, I did not say I worked a six day week. But since it's important that you know, I have Thursdays off. My duty? :rotfl:

I did some more searching anyway and found this http://www.bbc.co.uk/programmes/b006mg74/features/npower
Guess npower weren't to blame there either?

Best bit in the whole thing.

npower,_September_2013 wrote:

We have since reviewed these letters and they have been rewritten in a friendlier tone.

[Deleted User]

mutzi wrote: »

Thank to everyone who did understand Just worried I'll come home one day to find a mess made and a bill for their 'work'.



Do not question the energy suppliers, for they know what is best and can do no wrong!

I have been in this house less than two years (August 2012) and the meter has been seen in that time by the previous supplier. This is npowers first attempt but maybe they only make one? I've been with them for around six months and they have sent no-one that I am aware of.

Is assuming everyone is guilty until proven innocent part of the License to Supply rules, or is this just more of a tradition in your industry? Your accusatory attitude stinks of exactly that which has annoyed me about npower. I switched because I do not want this to happen ever again. Another supplier can hopefully do better.



I said that?



I said I work Saturdays, I did not say I worked a six day week. But since it's important that you know, I have Thursdays off. My duty? :rotfl:

I did some more searching anyway and found this http://www.bbc.co.uk/programmes/b006mg74/features/npower
Guess npower weren't to blame there either?

Best bit in the whole thing.

It also says that entering someones property is a last resort and only entered into after a very lengthy process as its very costly to the suppliers..In my experience its either a very large debt or no payments or suspect tampers/bypass which leads to getting the warrants and locksmiths into action

System

Because truthfulness and accuracy are clearly high priority at npower.

chanz4

sacsquacco wrote: »

They dont send off emails threatening a locksmith and forceable entry without it being at their final attempt. Of course, If I had recieved that email I would be switching supplier pretty quick. I think that maybe the OP maybe was well over the 2 year mark or possibly he s a relatively new occupier and the former occupiers had denied access for many years,. I have seen that many times where I turn up for a "must read" status reading for many years and only get in when the occupiers leave. the OP does right to switch suppliers if Npower are dishing those sort of letters out merely to do a 2 year inspection. Its not normal practice for any supplier to upset good paying customers

I think with their system and all must be reads been booked via leeds is causing the issue

wavelets

mutzi wrote: »

I'll prefix this by saying I've already started a transfer to a new supplier, but that isn't a quick process. The meter is also indoors.

Having some trouble (and amusement at the level of competence) at the moment, looking for any advice on where else I can do to avoid the shock of finding my door has been forced while I'm at work?


Quick timeline:

• Npower email to demand I let them inspect my gas meter, or else (see below.)
• I complain about npower threatening me.
• I contact the 3rd party company, who don't know anything about it.
• Npower reply saying sorry we weren't nice, but sort the appointment out.
• Another threatening email.
• Another attempt to contact the 3rd party, still no "work order".
• I complain again (see below.)

And the content of the emails they send:



My account has been open for around six/seven months and they have never been to read the meter in that time. I'm pretty sure another supplier 'safety inspected' it less than two years ago, but not sure exactly when.

So can I do anything or just hope they see sense?

Who is your current supplier?

You claim it's not nPower ... so it seem superfluous to say they've not been to read you meter for the past 6-7 months.

Unless of course it is npower...

Switching supplier may or may not (in theory it shouldn't) affect the requirement for the meter to be inspected.

Meters are usuallly owned by a meter operator, and the supplier of your choice leases that meter, so the meter owner still knows when it was last inspected/installed.

I'm sure if you give nPower a call, whether or not they are your supplier, you can quickly resolve this matter ... that is if you want to