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B&q

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stumblebum
stumblebum Posts: 1 Newbie
edited 4 May 2014 at 5:44PM in Praise, vent & warnings
We ordered and paid cash for a kitchen from B&Q albeit through a friend who got us a slight discount on 19/4/14. He is having to make call after call to them because they are saying that it won't be in until 3/6/14:mad:. can we claim a percentage back from them for the total lack of interest that they are showing. The main stumbling blocks seem to be worktops some glass shelves and the handles. Our friend wasn't told about the delay until he had handed the money over, surely this is not a good way to trade and treat customers. Surely a company this size should have better standards than this. What are my options? can I demand that they do something about this? ie give compensation for having to wait for such a long time and inconvenience

Comments

  • rustyboy21
    rustyboy21 Posts: 2,565 Forumite
    The contract is with your friend, so unless he is willing to argue for you and make a fuss, then you haven't got a leg to stand on.


    If you want it quicker, cant you try and change some of the products out of stock to alternatives? At least it may come a bit quicker.


    They are either waiting for suppliers to deliver, or they are on a 16 week container ship journey, from the far east. Been bad weather out there lately, some of the fires I sell are stuck en route.
  • societys_child
    societys_child Posts: 7,110 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Why does he need to make call after call when they've said it wont be available until 3rd June?
    can I demand that they do something about this?
    If they can't magic up the items, you could ask for your money back I suppose.
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If it wont be in until start of june then I cant see what the company can do, yes you might be annoyed but maybe the delay is A out of the hands of B&Q's and B the delay wasn't known at the time hence why your mate wasn't told.

    Your friend will have to do all the talking as he paid for the items.
  • SimonSays
    SimonSays Posts: 716 Forumite
    Did your mate get the discount using his Trade Point card hense making the transaction a B2B transaction?
  • PennyForThem_2
    PennyForThem_2 Posts: 1,036 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    after my bathroom experience where we were without a bathroom for 8 weeks I would never use B&Q again. Asing around 20 people at work any body who had used B&Q had had an awful experience.

    Says enough doesn't it?

    (To be fair in the end I got a really top of range shower unit not supplied by B&Q but the hassle was really, really off-putting.) And they got stuff wrong quotinig too
  • elmer
    elmer Posts: 936 Forumite
    Part of the Furniture 500 Posts Photogenic
    We ordered some tiles from B & Q, when they arrived, they were all broken, so I rejected the delivery, and called them to order some more.
    The broken ones were delivered again the next day, and we never received a second delivery, I had to take them back to the store myself over 30 miles away for a refund, and even then they were difficult.

    They promised £15 for the inconvenience, it was finally emailed last week, 6 months later.

    I will never use them again
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