Loan charge can I do anything about it?

undaunted

It seems to me that my first port of call would have been to ask the employer to cover the charge(s) if it was there error or late payment that caused them to arise.

That said I think your bank were highly unreasonable - under the circumstances outlined I'd have expected them to simply over ride or refund the charge (pretty sure that some banks say that as long as money is paid in by close of business same day they will not charge as standard) - so with their attitude I'd be looking for a new bank if I were you.

Similarly the loan co. Whilst it may or may not be harder to get rid of them / transfer elsewhere I'd certainly try a written complaint ratrher than just suck up such a charge if ti were me.

Good luck

Blackbeard_of_Perranporth

One of the rules of life my first boss, Findus, Pelham Rd Cleethorpes i 1978 said about collecting your pay on Thursday. If it is wrong, seek another job.

a4a

Vikipollard wrote: »

When this happened to me (many MANY moons ago), the employer contacted our banks and told them about their error.


The banks then allowed all the payments to be processed and reclaimed the charges the employees would have faced from the employer.


That said, there were only about 50 staff involved and the majority used local banks!

I think the words 'many many moons ago', is relevant here. Unfortunately, that was probably when banks were local, caring and understanding and you could talk to a real manager, who could pick up the phone and organise things.

Regretably, there is probably no chance of this happening today as the robots there (and I'm not just talking about the computers), can't organise anything thats outside of the box! (Some of them can't organise things 'inside' the box!!)

BillJones

a4a wrote: »

I think the words 'many many moons ago', is relevant here. Unfortunately, that was probably when banks were local, caring and understanding and you could talk to a real manager, who could pick up the phone and organise things.

Regretably, there is probably no chance of this happening today as the robots there (and I'm not just talking about the computers), can't organise anything thats outside of the box! (Some of them can't organise things 'inside' the box!!)

That's not really right. I've managers in three different banks which I use (HSBC, Natwest and Coutts), each of which I can call, or go in and see.

They've organized all sorts of things for me.

pvt

a4a wrote: »

Unfortunately, that was probably when banks were local, caring and understanding and .....

when you would have paid far more in real terms than we do for the highly automated banking today.

Pigmyhippo wrote: »

The charge is only for £12 so not a massive amount of money but it seems to me that it is a pretty unfair situation, when the loan company are in no way out of pocket and they received their payment on time with a debit card. It is an entirely automated system whereby computer requests DD, computer is told DD is cancelled, and computer would then instruct agent to chase up missed payment. I cannot see how a £12 charge is proportional to this.

So is this a company where the 'agents' don't get paid? There is, by your own definition, work incurred by this company, that will one way or another involve a paid employee having to deal with the matter. Indeed, in handling your call, they already have. To be honest, a £12 fee doesn't sound outrageous. I feel you should direct your ire towards your wife's employer.

a4a

pvt wrote: »

when you would have paid far more in real terms than we do for the highly automated banking today.

.

Maybe, but as they say in life 'you get what you pay for'.

Cheap often ends up costing a lot more!

a4a

BillJones wrote: »

That's not really right. I've managers in three different banks which I use (HSBC, Natwest and Coutts), each of which I can call, or go in and see.

They've organized all sorts of things for me.

So do you think they would speak to Tyneside council and arrange this:

"The banks then allowed all the payments to be processed and reclaimed the charges the employees would have faced from the employer".

If they could, perhaps those 6,000 workers (or even the OP on their own) could go and see them together with a TV crew to film it all.

BillJones

a4a wrote: »

So do you think they would speak to Tyneside council and arrange this:

I've no idea. Are you happy to accept, though, that your assertion was wrong? We do still have bank managers who people can go and see. It's not right to state otherwise.

You do seem to want to blame banks for someone else's mistakes. Why would you want them, not the employers, to be the ones offering compensation, rather than the party who made the error?

IainHL

Pigmyhippo wrote: »

I am with the Halifax, and that is what happens with them.
I know that Lloyds also have in place that if you credit cash before midday on the day a direct debit is due that there will be no charges against the account, but Halifax definitely do, as I learned to my cost a couple of years ago. It doesn't matter if it is only an hour, you are still charged.

Pigmyhippo wrote: »

No, you definitely don't get that grace period with the Halifax. If the cash isn't there, you get charged, so had to cancel the DD's.

That was the case with the Halifax in the past. However, since they merged their computer systems onto the Lloyds ones (and I can't remember how long ago that was), the Halifax now will process payments that take you over your overdraft limit (or overdrawn if you don't have an overdraft facility), allowing you to get money into the account to stop them being returned. As long as the credit is there in cleared funds by 15:30, the items will not then be returned unpaid. This is certainly the case on all the Halifax accounts I have seen, Easycash, Cardcash, Current Account and Reward Current Account.

Pigmyhippo wrote: »

Also I couldn't have transferred cash across from my other account as the bank does not offer a faster payment service, so wouldn't have reached the account until the next afternoon.

I presume you mean here that your bank does not offer faster payments, as the Halifax does certainly accept them.

a4a

BillJones wrote: »

I've no idea. Are you happy to accept, though, that your assertion was wrong? We do still have bank managers who people can go and see. It's not right to state otherwise.

You do seem to want to blame banks for someone else's mistakes. Why would you want them, not the employers, to be the ones offering compensation, rather than the party who made the error?

Where am I blaming the bank for someone else's mistake?

Where am I wanting them to offer compensation?