Switching from NPower to EDF

naedanger

Judi11 wrote: »

That's amazing that they can state that they had no Ombudsman remedies outstanding for June and July! We can add to your number so we know that there were definitely 2 not resolved cases. I think there will be many more ;o)

I've just finished writing out the time line of events and it has made me even more annoyed when I realise that NPower and the Ombudsman kept saying "Sorry but you do need to wait 28/30 days" for resolvement, and that has been going on for more than 90 days (being very, very conservative), from the Ombudsman's involvement.

NPower sent a letter to us 5.08.14 saying that any outstanding credit would be refunded and then 20.08.14 they decided to write off the bill and hope we were happy with that. Hmmmm happy that they now didn't have to pay us £600. I don't think so!

Did they end their letter by saying "we trust our letter brings your complaint to a positive conclusion"? I think they enjoy putting that in just to wind people up.

Judi11

LOL We had "Good News on your final statement", which was good news for them, not us and it was followed with "We know it's time to put things right" hmmmmm, yer OK. Then "We trust you're now satisfied with the bill you've received recently". Um no, really very strongly no!

My partner is on the phone to them right now.....again ;o)