bought a phone repair - phone lost in post!¬

mrlapes

bought a phone repair service - sent iphone 5 away for repair.


it was sent back - recorded, not special delivery - which wasn't clear via ebay (otherwise I would of clearly paid for special delivery) and phone never received.


escalated case with ebay and they've just refunded my repair cost. just seems like the whole process is open to abuse and goes against selling policies of ebay.


I have no iphone 5, and im deep in the sh*t with the missus!


been to bank to see if I have any protection on my card, but feels like im clutching.


ebay are not helpful in the slightest, and my feeling is that the post office is a franchise, they knew what it was and the fact it wasn't covered and have stolen it - so I guess I will have go to police


any help massively appreciated.

wealdroam

It is the sender's responsibility to get the thing back to you.

Until it is delivered to your address, the sender is responsible for the goods.

Forget ebay... have you spoken to the repairer?

unholyangel

Unfortunately it is the senders responsibility to ensure items sent have adequate insurance/coverage should something go wrong. You can open a claim with royal mail but your claim will be limited if you didnt use the right service/have proper insurance.

Do you have insurance at all that it may be worth claiming from?

unholyangel

wealdroam wrote: »

It is the sender's responsibility to get the thing back to you.

Until it is delivered to your address, the sender is responsible for the goods.

Forget ebay... have you spoken to the repairer?

Ah interesting, the way I read it the first time I thought it was lost on the way to the repair service and that he was the one in contract.

wealdroam

unholyangel wrote: »

Ah interesting, the way I read it the first time I thought it was lost on the way to the repair service and that he was the one in contract.

Yes... you may well be right.

The original post needs some clarification.

StuC75

can you block the phone? sounds like a dubious scam - as most people would grasp the value of what was being sent and ensure for all parties that the item was securely insured. This should be something enforced through the contract that you had with the repairer - in terms of the extent of there liability at any time.., how reputable do they seem (is this something that happens often for them..)..

unholyangel

wealdroam wrote: »

Yes... you may well be right.

The original post needs some clarification.

Having read it a second time, I think you're right. That its been on the return it was lost.

In which case does repairer have proof of posting?

mrlapes

yeah, lost on its way back to me. he gave me a tracking no. but turns out its useless to track anything. recorded has insurance value of £20

I thought the same as unholyangel - their responsibility until I receive it

Ms_Chocaholic

Is it a business you sent it to?
Surely you should be able to submit a claim by small claims court to get refunded for the lost phone.