Ripped off by Lloyds - what to do next?

bitemebankers

I recently applied for the Lloyds 0% balance transfer 1.5% fee card using the link on the MSE site. I chose the Lloyds card because I didn't need the longest possible interest free period (I'm planning to fully repay in 6-12 months) but I did want the lowest fee.

The application progressed online without a hitch. I did the balance transfer by phone and was told there would be a 3% fee! I challenged this and mentioned the link from MSE and was quickly reassured that I would be refunded the 1.5% difference on my next statement.

I've just received said statement and I've clearly been lied to, and ripped off. They've charged me 3% on the balance, with no refund whatsoever.

What do I do next?

tomtontom

Pick up the phone and call them?

Wheres_My_Cashback

bitemebankers wrote: »

I recently applied for the Lloyds 0% balance transfer 1.5% fee card using the link on the MSE site. I chose the Lloyds card because I didn't need the longest possible interest free period (I'm planning to fully repay in 6-12 months) but I did want the lowest fee.

The application progressed online without a hitch. I did the balance transfer by phone and was told there would be a 3% fee! I challenged this and mentioned the link from MSE and was quickly reassured that I would be refunded the 1.5% difference on my next statement.

I've just received said statement and I've clearly been lied to, and ripped off. They've charged me 3% on the balance, with no refund whatsoever.

What do I do next?

Rip off.......yawnnnnnnnnnnn, it's boring !!!

So a mistake has possibly been made by you or them....Call them, it's not rocket science is it !!

We'll refund 50% into the customer's credit card account within 60 days of the qualifying balance transfer completion date.

Been longer than 60 days has it. I bet not !

bitemebankers

Wheres_My_Cashback wrote: »

Rip off.......yawnnnnnnnnnnn, it's boring !!!

Do you have to work hard to be so unpleasant or does it just come naturally after years of bitterness and envy?

Wheres_My_Cashback

bitemebankers wrote: »

Do you have to work hard to be so unpleasant or does it just come naturally after years of bitterness and envy?

Now let me think.....unpleasant post.....yep, that will be your aggressive, name calling unpleasant one then !

Bitterness and envy of ?????????

Thrugelmir

bitemebankers wrote: »

Do you have to work hard to be so unpleasant or does it just come naturally after years of bitterness and envy?

Read the title of your own thread. Has more to do with people endlessly complaining and whinging about others. Yet have failed to read the paperwork sent to them properly.

Accepting responsibility for ones owns actions is better than deflecting ones .

dgtazzman

Don't even have to go so far as reading the post, it starts in the username :rotfl:

jonesMUFCforever

My paperwork stated the refund would show on my next statement or the one after - depending on statement dates etc.