Out Of Warranty Fault Question

snuggles79

I got an iPhone about 18 months ago. After about eight months the battery started playing up so I took it into an Apple store where they did various tests on it and the man said the battery was fine and had no problems and fobbed me off with ridiculous explanations.

Six months later the problems are getting worse with the battery. However, Apple have a one-year warranty scheme which the phone is now out of.

My question is, as I first raised the problem with them whilst the phone was in warranty and they denied there was a problem, would consumer law be on my side and they would have to do something about it?

Thanks in advance!

jenniewb

I had issues with my ipod and was 1 month within the end of my warranty. It was to do with how slow it was running and they told me I had to do a factory restore and re-add everything which they ended up doing for me (I went home to re-add everything). I had the same issue with slowness and they then told me they couldn't see the problem.


Well I could and the ipod has just gotten slower and slower! I have to wait for about 3-5 seconds for an app to recognise I've pressed on it or for it to "wake up" after clicking the power button. Now I am outside of warranty Apple had offered me a refurbished model but tbh I don't want to pay the £100 extra to do this, the ipod was "free" with my Tesco vouchers I am not going to nor able to just throw £100 at another chance when the whole thing could happen again!


What I will say is it works fine, has even been dropped down the loo (flushed first!) (and nope I didn't leave it in dry rice because I was too inpatient to go home and do this) and it still works 'fine', I wish I had been advised better when I had raised the issue as I've since spoken to staff about issues afterwards (my misunderstanding of my ipod not further faults) and they always comment on how slow it is! Sadly it is too late for me and I was not in the frame of mind (too unwell) to push for anything after I'd initially been declined a replacement/fixed ipod years ago.


I don't think there is anything that can help in terms of consumer law but it could be worth a shot- I'd go back or contact Apple again and state how dissatisfied you are with what has happened, how you expected better of them and how you were considering reviewing your consumer rights.


See if they offer anything as a result of goodwill- you haven't done anything wrong by the sounds of it and all your asking is for a product of theirs to work the way it is supposed to- it's not as if your asking for compensation or a refund, I'd ask them first before putting in any extra effort to bring up where you stand from a consumer rights point of view. Apple have been known to go the extra mile in some cases.

jon81uk

snuggles79 wrote: »

I got an iPhone about 18 months ago. After about eight months the battery started playing up so I took it into an Apple store where they did various tests on it and the man said the battery was fine and had no problems and fobbed me off with ridiculous explanations.

Six months later the problems are getting worse with the battery. However, Apple have a one-year warranty scheme which the phone is now out of.

My question is, as I first raised the problem with them whilst the phone was in warranty and they denied there was a problem, would consumer law be on my side and they would have to do something about it?

Thanks in advance!

according to Apple's website (http://www.apple.com/uk/legal/statutory-warranty/) you are covered for 2 years by EU law for defects that were present on delivery. Also I would argue Sale of Goods Act should cover around 2 years as well for a reasonable length of time that your would expect a battery to work for.