Woolworths has defaulted my account by error

Buzby

The dates lead me to believe the 'account' is one run by the DCA, not 'Woolworths' (in any of its incarnations). I'd go to the source and ask for data showing the original account being opened. As the date of the data starting is when the DCA took it over.

Pacman1

Buzby wrote: »

The dates lead me to believe the 'account' is one run by the DCA, not 'Woolworths' (in any of its incarnations). I'd go to the source and ask for data showing the original account being opened. As the date of the data starting is when the DCA took it over.

When i spoke with woolworths they said they sold the acc to Lowells in AUG2013, Now Lowells have returned it to woolworths after I explained everything to them 3 days ago..

Howerver the first statement i can now see on woolworths is may2013??

Pacman1

SimonSays wrote: »

The delivery charge is never put on BNPL

You make them payable to Shop Direct Group

Could the delivery charge have made my balance rise from £516 to £615??...

Pacman1

thanks to everyone for your replies. I am going to call woolies now that they have my acc back and i am able to access it..

I will update this thread with the outcome...

SimonSays

SOunds like something was not put onto BNPL.

Without seeing the statements either on QH or Connect I wouldnt like to comment. I'm ex staff, So know how it works.

Are you sure all your purchases are BNPL?

I'm surprised Lowell are sending it back as if I remember correctly thye only have 90 days from sell date for SDG to deal with anything or accept the account back.

Theres something amiss here. TCU/ACD would have bugged you then the old NDR Money letters would have come.

SimonSays

Pacman1 wrote: »

thanks to everyone for your replies. I am going to call woolies now that they have my acc back and i am able to access it..

I will update this thread with the outcome...

It won't be instant. Lowells used to take days. As SDG may turn round and say that its over the 90 day agreement.

Pacman1

SimonSays wrote: »

It won't be instant. Lowells used to take days. As SDG may turn round and say that its over the 90 day agreement.

Well i spoke to Lowells 4 days ago on friday and couldnt access my woolies account ever before and just able to access it now so hopefully they will discuss more details as before woolies wouldnt talk and kept fobbing me off to Lowells..

We will see..