could someone please proof read my POPLA letter please?

jim881

Hi all,

Firstly I would just like to say thank you for the amazing stickys on this website.

Well here's an update on my situation .

Overstayed in a free parking eye car park back in march
Firstly they sent me a letter asking for 40 quid, then another a couple of weeks later and then a 3rd one saying I needed to pay 85 quid. At this point I appealed online and this morning have received a letter stating my appeal was unsuccessful and have been given a POPLA code.

So I take it now I need to send a letter to POPLA? Been reading the stickys but can be a little confusing!!! (Or me just a little stupid) I was going to adapt this one to my case
Parking eye full version

I've checked my code too and I have 25 days remaining

Cheers

Jim

Redx

just click on the popla appeals link in the NEWBIES thread and adapt one that suits you best , or search for a similar one where the draft appeal was posted on here and adapt that instead

you can use the online appeal system at popla to attach it, or print and send by post , (or both) but do so within 3 weeks to ensure it gets there in time

jim881

Thanks Redx

Would someone please proof read my POPLA letter please.

Heres my first draft :

POPLA Verification Code:
Vehicle Registration:
Parking Company:!
PCN Ref:
Car Park:
Alleged Contravention Date and Time:
Date of Notice:!
Parking Charge Amount:!


Dear POPLA Assessor,


As the registered keeper of the car mentioned above I would like to appeal and have cancelled the parking charge notice issued by ParkingEye Ltd for a number of reasons outlined below:

1. ParkingEye Ltd has no contractual authority
2. The charge is punitive and not a genuine pre-estimate of loss
3. Keeper Liability Requirements and the Protection of Freedom Act
4. ANPR Accuracy and Compliance
5. No Contract was entered into between the Parking Eye and the Driver or Registered keeper
6. Unfair terms of contract
7. Without a contract
8. Non BPA compliant signage


1. ParkingEye Ltd has no contractual authority

In the notices they have sent me ParkingEye Ltd have not shown any evidence that they have any proprietary interest in the car park/land in question. Also they have not provided me with any evidence that they are lawfully entitled to demand money from either driver or keeper. It would seem that they do not own or have any interest or assignment of title in the land. I can only assume instead they are agents for the owner/legal occupier instead. I submit therefore that they do not have the necessary legal right to make the charge for a vehicle using the car park. I require ParkingEye Ltd to provide a full, up-to date and signed/dated contract with the landowner (a statement saying someone has seen the contract is not enough). The contract needs to state that ParkingEye Ltd are entitled to pursue matters such as these through the issue of Parking Charge Notices and in the courts in their own name. I clarify that this should be an actual copy and not just a document that claims a contract/agreement exists.

2. The charge is punitive and not a genuine pre-estimate of loss

The parking charge must be an estimate of likely losses flowing from the alleged breach in order to be enforceable. Where there is an initial loss which may be caused by the presence of an appellant’s vehicle in breach of the conditions (e.g. loss of revenue from failure to purchase a Pay & Display ticket) this loss will be recoverable. Provided an initial loss can be demonstrated, any consequential losses incurred in pursuing that initial loss, such as issuing the parking charge notice and staff costs involved in responding to subsequent representations, may also be included in the any pre-estimate of loss. In certain situations, such as where the breach involves a failure to pay a tariff, this initial loss will be obvious. Where it is not obvious, it is for the Operator to demonstrate this initial loss when providing its pre-estimate of loss. This initial loss is fundamental to the charge and, without it, costs incurred by issuing the parking charge notice cannot be said to have been caused by the Appellant’s breach. The Operator would have been in thesame position had the parking charge notice not been issued.

Furthermore as the operator is clearly seeking to impose a penalty, it is their sole responsibility to provide a full breakdown as proof of the pre-estimated loss of £85. As of this point they have made no effort to provide me with a breakdown of the costs they allegedly incurred. To justify the charge of £85, I require ParkingEye Ltd to back up their decision by providing POPLA with a full and detailed financial breakdown of the pre-estimated costs they have suffered as a result of the charge in question. I would like to add that normal costs of running their business (their day to day costs like provision of parking, enforcement, signage, salaries, rent etc) must not be included in the breakdown as ParkingEye Ltd would need to pay these irrespective of this alleged charge. Parking enforcement costs cannot possibly represent any loss resulting from an alleged breach of contract, as these costs would need to be paid whether the breach had happened or not.

In summary not only is the £85 charge completely disproportionate meaning that it is punitive and is breaking the Unfair Contract Terms Act 1997, but there can be no loss shown at all as no pre-estimate charge has been put together making the charge unenforceable against me or the driver.

3. Keeper Liability Requirements and the Protection of Freedom Act

As keeper of the vehicle, I decline, as is my right to provide the name of the driver of the vehicle at the time in question. As the parking company have neither named the driver nor provided any evidence as to who the driver was I submit that I am not liable to any charge. In regards to the notices I have received Parking Eye has made it clear that it is operating under Schedule 4 of the Protection of Freedom Act but has not fully met all the keeper liability requirements and therefore keeper liability does not apply. The parking company can therefore in relation to this point only pursue the driver.

I would like to point out that Schedule 4 paragraphs 8 and 9 of the Protection of Freedoms Act stipulates that some mandatory information must be included in the Notice to Keeper. If all of this information is not present then the Notice to Keeper is invalid and the condition set out in paragraph 6 of Schedule 4 has not been complied with. The Act clearly states that the parking charge notice to keeper should invite the registered keeper to pay the outstanding parking charge (or if he/she was not the driver, to provide the name and address of the driver and pass a copy of the notice on to that driver). In their parking charge notice letter at no point did they actually invite me as the registered keeper to pay the parking charge. Instead they imply that my only choice is to give up the name of the driver of the vehicle (when in actual fact I am under no legal obligation to do so). The wording of the PCN actually makes it sound like I have little choice but to give up the driver and does not actually state the choice to pay it myself. I would also like to point out that the Act stipulates that the parking company must provide me with the period the car was parked. I would strongly argue that the format of evidence provided (photographs from a number plate recognition camera showing the vehicle enter and leave the car park) is not actually valid or sufficient on its own as a form of evidence. Parking Eye should also have issued a Notice to Driver stuck on the vehicle to back up their claims that the car was even parked in the first place, which in this case they failed to do

4. ANPR Accuracy and Compliance

I require ParkingEye Ltd to present records as to the dates and times of when the cameras at this car park were checked, adjusted, calibrated, synchronised with the timer which stamps the photos and generally maintained to ensure the accuracy of the dates and times of any ANPR images. This is important because the entirety of the charge is founded on two images purporting to show my vehicle entering and exiting at specific times. It is vital that ParkingEye Ltd must produce evidence in response to these points and explain to POPLA how their system differs (if at all) from the flawed ANPR system which was wholly responsible for the court loss by the Operator in ParkingEye v Fox-Jones on 8 Nov 2013. That case was dismissed when the judge said the evidence from the Operator was 'fundamentally flawed' as the synchronisation of the camera pictures with the timer had been called into question and the operator could not rebut the point.!

So, in addition to showing their maintenance records, I require ParkingEye Ltd in this case to show evidence to rebut this point: I suggest that in the case of my vehicle being in this car park, a local camera took the image but a remote server added the time stamp. As the two are disconnected by the internet and do not have a common "time synchronisation system", there is no proof that the time stamp added is actually the exact time of the image. The operator appears to use WIFI which introduces a delay through buffering, so "live" is not really "live". Hence without a synchronised time stamp there is no evidence that the image is ever time stamped with an accurate time. Therefore I contend that this ANPR "evidence" from this Operator in this car park is just as unreliable as the ParkingEye system in the Fox-Jones case and I put this Operator to strict proof to the contrary.!

In addition, the unreliable/unsynchronised ANPR system used, and lack of information about the use of data, is not compliant with the BPA Code of Practice, which contains the following:
''21 Automatic number plate recognition (ANPR)!
21.1 You may use ANPR camera technology to manage, control and enforce parking in private car parks, as long as you do this in a reasonable, consistent and transparent manner. Your signs at the car park must tell drivers that you are using this technology and what you will use the data captured by ANPR cameras for.
21.2 Quality checks: before you issue a parking charge notice you must carry out a manual quality check of the ANPR images to reduce errors and make sure that it is appropriate to take action. Full details of the items you should check are listed in the Operators’ Handbook.
21.3 You must keep any ANPR equipment you use in your car parks in good working order. You need to make sure the data you are collecting is accurate, securely held and cannot be tampered with.
21.4 It is also a condition of the Code that, if you receive and process vehicle or registered keeper data, you must:
• be registered with the Information Commissioner
• keep to the Data Protection Act
• follow the DVLA requirements concerning the data
• follow the guidelines from the Information Commissioner’s Office on the use of CCTV and ANPR cameras, and on keeping and sharing personal data such as vehicle registration marks.''!

At this location, there are merely a couple of secret small cameras up high on a pole. No signs at the car park clearly tell drivers about this technology nor how the data captured by ANPR cameras will be used. This means the system does not operate in a reasonable, consistent and transparent manner, and I have reason to believe that, potentially, every section of paragraph 21 is breached here. Unless the Operator can show documentary evidence otherwise, then this BPA Cop breach would also point to a failure to comply with the POFA 2012 (keeper liability requires strict compliance), a failure to comply with the ICO terms of registration and a breach of the CPUTR 2008 (claiming to comply with the BPA Code of Practice when I believe it is not the case). This Operator is put to strict proof to the contrary.

5. No Contract was entered into between the Parking Eye and the Driver or Registered keeper

Although I was not the driver I would like to point out that the signs at the car park in question are unsuitable to inform drivers of the full terms and conditions of what they are entering into by physically entering the car park. Parking Eye clearly relies on contract law, but does not do enough to make clear what the terms and conditions of the contract are, making it far too easy for people to unwittingly fall outside the terms of contract. It is not appropriate for a car park such as this to have such a limited amount of signs and rely on drivers to look carefully for where and how the terms are displayed.!
It is surely the responsibility of ParkingEye Ltd to make the terms of their contract far clearer so that drivers have no doubt whatsoever of any supposed contract they may be entering into. I require ParkingEye Ltd to provide evidence as to how clear the terms and conditions are and consider if the methods used are clear enough for this type of car park. I would specifically like them to look into how clear the signs are that inform drivers that ANPR cameras are in use on this site.!

Furthermore a contract can only be considered to be entered into if enough evidence exists that it actually happened. For a contract to have been entered into the driver would have had to get out of the car, read the signs, fully interpret and understand them and then agree to them. None of which ever actually happened.

I request that ParkingEye Ltd provide concrete evidence that a contract existed between themselves and the driver on the day in question, which meets all the legal requirements of forming a contract. They should include specific things including, agreement from both parties, clarity and certainty of terms etc. If they are not met then the contract would be deemed “unfair” under the Unfair Terms in Consumer Contract Regulations 1999.

6. Unfair terms of contract

Although there is no contract between Parking Eye and the driver (or myself), if there were then I would ask POPLA to consider this charge to be unfair and non-binding based on the Unfair Terms in Consumer Contracts Regulations 1999. There is a clear list of terms that apply. I have highlighted the following specifically as I believe they apply directly to this case:

2. (1) (e) Terms which have the object or effect of requiring any consumer who fails to fulfill his obligation to pay a disproportionately high sum in compensation.

5. (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

5. (2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term.

The Unfair Terms in Consumer Contracts Regulations 1999 was brought in to protect consumers from unfair contracts such as the one ParkingEye Ltd are suggesting. A company such as Parking Eye needs to actually prove that the driver saw, read and accepted the terms, which is impossible because this did not actually happen.

7. Without a contract

Without a contract it would seem the most appropriate offence would be a civil trespass. If this were the case, the appropriate award ParkingEye Ltd could seek would be damages. As there was no damage to car park there was no loss to them at all and therefore should be no charge.

8. Non BPA compliant signage

The signage at the car park was not compliant with the BPA standards and therefore there was no valid contract between the parking company and the driver

Following receipt of the charge, I have personally visited the site in question. I believe the signs and any core parking terms that the parking company are relying upon were too high and too small for any driver to see, read or understand when driving into this car park. Furthermore, the signs are not lit which renders reading them at night impossible. As at the time the Parking Charge was incurred (04 March 2014 21:25) it was dark and therefore not possible to see any signs which is not compliant with the BPA standards. I refer the Assessor to a recent POPLA case (ref: XXXX) in which the signs in a nearby ParkingEye car park (Fistral Beach) were not illuminated at night and as a consequence the appeal was allowed as the operator “failed to demonstrate that it took reasonable steps to bring the terms of parking to the attention of the appellant”.!

The Operator needs to show evidence and signage map/photos on this point - specifically showing the height and lighting of the signs and where they are at the entrance, whether a driver still in a car can see and read them when deciding to drive in. Any terms displayed on the ticket machines or on a ticket itself, do not alter the contract which must be shown in full at the entrance. I believe the signs failed to properly and clearly warn/inform the driver of the terms in this car park as they failed to comply with the BPA Code of Practice appendix B. I require the operator to provide photographic evidence that proves otherwise.!

As a POPLA assessor has said previously in an adjudication
“Once an Appellant submits that the terms of parking were not displayed clearly enough, the onus is then on the Operator to demonstrate that the signs at the time and location in question were sufficiently clear”.

The parking company needs to prove that the driver actually saw, read and accepted the terms, which means that I and the POPLA adjudicator would be led to believe that a conscious decision was made by the driver to park in exchange for paying the extortionate fixed amount the Operator is now demanding, rather than simply the nominal amount presumably due in a machine on site.!

The idea that any driver would accept these terms knowingly is perverse and beyond credibility.!

I respectfully request that this parking charge notice appeal be allowed and await your decision.


Yours faithfully,

Coupon-mad

That'll do the job nicely. PE will cancel when POPLA show them that!

jim881

Thankyou coupon-mad. I shall get it posted first thing in the morning. Reference the sheet I am sending back I presume I can tick all the boxes bar the vehicle stolen one. (Just thinking about the "vehicle was not improperly parked")

Redx

yep, they dont give you the boxes you really need and clearly it wasnt stolen, so tick 3 from 4

you can send it in online (attaching it) and then get an email back confirming receipt , so you could do that today , post tomorrow if you wish (as well) - your choice

jim881

Cheers Redx. I will send it via email today then. Wasn't sure about that way but as they send a confirmation email I'll be happy they recieved it. I will of course let you know how I get on.

Regards

Redx

you cannot do this by email and I never said you could either

I said you can appeal online using the popla website and your 10 digit code, or by printing and sending by post , or both

but definitely NOT by email

jim881

Sorry that's what I meant. Didn't explain it very well

Cheers