Mislead by Lloyds re' Credit card interest rate

mumfaeaberdeenshire

Help required, took out a new credit card from Lloyds with 0% balance transfers and we were informed and stated on their website and paperwork - ~0% interest on purchases for 13 months. Instead of taking out a personal loan for the 9k, we phoned and double checked this lloyds card could be used at the 0% rate for the purchase. Was informed yes, but after one month statement has arrived and has stated a charge for the interest on the borrowing. Spoke to LLoyds who have mearely stated that we were wrongly advised, offered to compensate of £100, but can not give us the orginal 0% rate as advertised and confirmed previously as it was a mistake. We have a very good credit rating and always pay a set amount above the minimum by the payment date. Seeking advice on how we can take their misleading information to the ombusman - advice please!

pd52

what does the paper work you had from them say?

YorkshireBoy

pd52 wrote: »

what does the paper work you had from them say?

It can't have said anything about 0% on purchases, otherwise the OP would have had no reason to call Lloyds and "double check".


It sounds like Lloyds have offered an alternative card to the one applied for (as may be their right...see the small print), and the OP hasn't noticed/read the agreement?

FireWyrm

The same answer applies as you were given here : https://forums.moneysavingexpert.com/discussion/4880392

Posting multiple times will not change the results. Clearly, you didnt read the terms and conditions closely enough because I find it hard to believe Lloyds would welch on a deal.

What does the written contract you would have received with the card say?