npower billed me as business instead of domestic

zzzgomot

Hello all,

I have a bit of a complicated one here…

3 years ago I moved into a property as a tenant..tried to contact npower numerous times without any success of them admiting they are my supplier.
After 3 years they came up with this huge bill charged for a business account (and meter registered at the wrong address). I do not have any idea how and why they opened a business account. It is not in my name but in the name of the property owners.
They have agreed to recalculate all the bills using domestic rates and VAT, but it still comes out big. I have asked them to apply the back billing policy, but they said that because the account was opened (not by me) as business they can only apply back billing for 2 years and not for 1 year as for domestic accounts.

Is there any reasonable solution to this and any way I can be back billed for 1 year back?

I do not want to wash my hands clean of this and let the property owners pay it, but I do not want to pay the unfair huge bill.

Thanks!

Hintza

So you haven't paid for any electricity since you moved in?

(I will make that my assumption)

You will of course have the meter reading you took on the day you moved in which you can then subtract from the current meter reading.

This will give your total usage which can then be pro-rata for prices at the time (standard tariff), (might not be 100% but will be the best you can do).

agrinnall

zzzgomot wrote: »

I do not want to wash my hands clean of this and let the property owners pay it, but I do not want to pay the unfair huge bill.

Thanks!

I'd say there is next to no chance of your LL paying the bill, any decent tenancy agreement will have made you responsible for all electricity used during the tenancy and it'll be you that Npower will chase for the money. Your best bet is to do as Hintza says, estimate what you owe, and tell Npower that's what you're prepared to pay.

Caz3121

zzzgomot wrote: »

but I do not want to pay the unfair huge bill.

If they sort it out to be at domestic rate it will still be large (3 years of usage) but it will be for electricity that you have used so unsure how that is "unfair"