We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Royal Gold Byers WARNING!

Options
I used this on line service to sell a smallish quantity of scrap gold jewellery. You order a box on line which they send to you. Then you return your gold and wait for a price. After many weeks now I am still waiting for payment or my gold returned! :eek:

They do have a helpline number but this is rarely answered so I have been communicating with them via email. Sometimes I wait days for a response. First of all, they had my gold for ages before they gave me a price. Eventually the offer was emailed to me. I felt it was about £20 too low so, because they had messed me about, I asked for them to return it to me. No answer. Next email I sent was more threatening. This time I receive a reply telling me that their accounts department have already authorised payment. I replied saying I had never accepted their price and I with want the price quoted plus £20 or my gold returned. Several days later, still no payment or a reply email. I have told them that unless they have resolved my concerns by close of business tomorrow, I am reporting them to trading standards.

Please let me know if any of you have had dealings with https://www.Royalgoldbuyers.co.uk? Any advice gratefully received.:(

Comments

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 25 April 2014 at 11:53PM
    Love the video recommendation from" a customer" ..so fake..mentions the name royalgoldbuyers 8 times in 2.45 minutes-
    The director is German and lives in Germany.
    Both addresses are serviced offices if not virtual offices. They do say they have a London office but that's under an address that offers business lounges for rent .
  • OCS_Fan
    OCS_Fan Posts: 109 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    hollydays wrote: »
    Love the video recommendation from" a customer" ..so fake..mentions the name royalgoldbuyers 8 times in 2.45 minutes-
    The director is German and lives in Germany.
    Both addresses are serviced offices if not virtual offices

    That would explain the weird wording of the emails I've received. I've been properly ripped off in my desperation for some much needed cash towards my son's 21st. I'm such an idiot when I only live a few miles away from Birmingham's jewellery quarter! :mad:
  • OCS_Fan
    OCS_Fan Posts: 109 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I have still not received my gold back or been paid :mad::eek::(

    Any advice on what I should do?
  • powerful_Rogue
    powerful_Rogue Posts: 8,344 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Send a "Letter before Action". Keep it short telling them you want your items returned within 14 days otherwise you will commence proceedings with the Small Claims Court.

    If they fail to comply, issue proceedings against their registered address in Birmingham.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Apparently the op doesn't live far from their registered address. Isn't it a fact they have to display their company name their and allow their company accounts to be examined there? Or have I got that wrong? I just wonder if they are operating purely by diverting their mail to Germany via that office.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.