Excel Parking - PCN - Couple of things to clarify

Cozworth806

Hi,
Annoyed at my wife for even using this particular car park as it is a nightmare but enough of that...

She visits car park managed by Excel for an hour, she says that machines were not working on the day, so could not enter her details...
However I rang them today (no specific details given) and said she should have rung them to give details... snotty bloke etc
ANPR PCN received.

Also went into shops that are around the car park, and bought items in cash, but now has no receipt. Is this then with no proof worth discussing, she think she spent about £20 in B&M

Is it worth mentioning either of these two points on the appeal back to Excel. The signage about what to do if both machines are out of order is not clear in my view, but I doubt that will get me very far.

Also lastly asking for registered keeper (me) to provide details of driver (her)
Can I appeal directly or do I have to give her details up first (I am guessing not)

Thanks for any assistance

Redx

if you have no proof its pointless mentioning any of this

no you dont have to name the driver, definitely do not do so , nor imply it either

now read the NEWBIES sticky thread for the correct advice, template letter and flow chart walk through

ColliesCarer

Hi Cozworth
Please read the sticky NEWBIES thread for answers to your questions and a 1st appeal template letter containing the legal arguments your appeal should be based on to send to Excel.

https://forums.moneysavingexpert.com/discussion/4816822

Cozworth806

Thanks for clarifying.
I have done one before so I am familar with the basic appeal process etc.

As for the reason for no payment then is it worth stating that both machines were out of order?

Redx

of course you can mention it, by saying , "the driver on the day says that both machines were out of order"

Cozworth806

Many Thanks, I will get onto it in due course

Interesting it says they were working on Good Friday (PCN issue date), must be busy in their office

Cheers