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Is it worth claiming?

the_matrix
the_matrix Posts: 526 Forumite
100 Posts
in Ebay, auctions, car boot sales, post & parcels
I sent an item worth about £17 via tracked. RM lost it. Is it worth claiming or is the process to much hassle?
SECRET OF SUCCESS IN LIFE:
Patience, patience & patience.

Comments

  • RainbowDrops
    RainbowDrops Posts: 4,674 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is this a trick question?
    Why would you bother with tracking if you aren't sure whether to use the insurance that the postage method offers?
  • campdave
    campdave Posts: 2,198 Forumite
    Depends how much you want your money back.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Did RM lose it or did the buyer say they didn't receive it?

    What 'tracked' method did you use?
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Mandy44 wrote: »
    Durrr, and they accuse kids of today of being thick

    Don't they just. But one day you will grow up, unfortunately.
  • the_matrix
    the_matrix Posts: 526 Forumite
    100 Posts
    Thanks for the replies.
    theonlywayisup wrote: »
    Did RM lose it or did the buyer say they didn't receive it?

    What 'tracked' method did you use?

    RM lost it. There is no signature when I check the website. I used Royal Mail Recorded Delivery.

    The package was a gift and the item itself wasn't valuable in money, but more than money can buy. That's why I sent it recorded.
    SECRET OF SUCCESS IN LIFE:
    Patience, patience & patience.
  • martindow
    martindow Posts: 10,628 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Do you know if the recipient has received the item? Recorded often gets delivered without a signature being obtained or noted on the RM website. It doesn't necessarily mean it hasn't been delivered.

    Recorded is not tracked. For valuable items you should use Special Delivery for a much more reliable service.
  • the_matrix
    the_matrix Posts: 526 Forumite
    100 Posts
    martindow wrote: »
    Do you know if the recipient has received the item?

    I'm not sure and don't know if I will ever know.
    SECRET OF SUCCESS IN LIFE:
    Patience, patience & patience.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    the_matrix wrote: »
    I'm not sure and don't know if I will ever know.

    What does the RM track and trace show? I know there is no signature but what is the message in the screen?

    Have RM actually verified it has been lost or are you assuming that because the message doesn't show delivered?
  • martindow
    martindow Posts: 10,628 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    the_matrix wrote: »
    I'm not sure and don't know if I will ever know.
    It's probably been delivered then. The buyer will surely contact you if they have not received something.

    If you wish you can contact RM who are likely to send you a book of stamps when a signature should have been obtained.
This discussion has been closed.
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