In the middle of a claim and a bit confused.

johannis

Thanks for looking, i appreciate the help.
I'm in the middle of putting in a claim for misselling of insurance against the Halifax. We were sold Mortgage protection when we borrowed a little extra on the mortgage in 2006.
we originally bought a house in 1997, new buyers and we put ourselves completely in the hands of a financial advisor with regards to paperwork and what products we ought to be buying.
At the time she arranged cover with Guardian, I was under the impression it was life insurance but whilst researching the Halifax claim it appears it was a Mortgage protection plan.
I don't think it was the right product at the time and it overlapped for a time with the Halifax product.
I think i should investigate a claim over this, but i'm not sure who i would approach, the advisor or Guardian?
Any advice would be appreciated.
J

dunstonh

I was under the impression it was life insurance but whilst researching the Halifax claim it appears it was a Mortgage protection plan.

The term "mortgage protection plan" is a marketing name and not a product name. Some companies use that name to describe their life assurance and some use it to describe their MPPI. So, what is the actual product?

I think i should investigate a claim over this, but i'm not sure who i would approach, the advisor or Guardian?

The adviser. However, get your complaint straight and factual. Most mortgage insurance complaints are rejected. You havent actually stated what your complaint reason is (or your post doesnt contain a valid reason).

johannis

Thanks for the reply,

The product was called the 'Mortgage protection plan' which i know seems quite clear on paper, but throughout this first period of our mortgage we didn't have life insurance because we thought we already had it.
I can find a document with 'personalised key facts' and a plan number but little else.

My main gripe is with the Halifax who at a later date sold us something we said we didn't want but in part due to the confusion caused by this original policy.

I don't believe the advisor deliberately misled us, but i do think we'd have been better off with a decent life insurance policy than this Mortgage protection one. I will in all probability not pursue this part of any claim.

thanks for your time.

roonaldo

johannis wrote: »

I can find a document with 'personalised key facts' and a plan number but little else.

Then this will state exactly what cover you were sold and you were given this in 2006! You havent indicated anything why it could have been mis-sold. Not having life insurance or thinking the cover was something else isnt mis-selling.

It sounds more like you dont understand what you bought rather than anything mis-sold.