Can't open outlook - can you help, please?

mumlady1

Opened laptop this morning to see a big AVG pop up saying I have infected files. I clicked on 'protect me' then ran the suggested scans. Long story short, after a while I suspected this was not an AVG message but some sort of malware.
I've now uninstalled AVG & downloaded a free version of AVAST (to give me some temporary protection.
The problem is that I now can't open outlook 2007 to check my emails. No error message, it just won't open at all.
Opened google chrome to come onto mse website & got a message saying my browser isn't supported, looks like an old browser.
Can anyone help me to fix these two problems, please? I need my laptop for work

Voydra

Have you done a full scan with Avast to find out if there is anything nefarious going on in the system.

Might be worthwhile running a scan with a dedicated Malware detection and removal software such as Malware Bytes or Spybot to see if there is anything going on behind the scenes.

https://www.malwarebytes.org/
http://www.safer-networking.org/

When Malware strikes the first things that go are your browser and email clients. Usually access to any of your Windows functions goes as well.

Give them a try and see what happens.

Moss5

Start/system restore
Go back to a date before the problem started.
Note- This will also undo the changes you made yourself.

mumlady1

Thank you both so much for the quick replies. I had already run a virus scan with Avast (which was fine) and the problem was resolved after running malwarebytes.
Hopefully problem is now fixed & the protection installed will prevent future issues!
Can't tell you how much I appreciate your help though!!! :T