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Being informed of price increase via email

Is this considered acceptable?

Phones4u claimed they did this. Except, I haven't received an email from them. Or am I being unreasonable in expecting a letter?
Sealed pot challenge #232. Gold stars from Sue-UU - :staradmin :staradmin £75.29 banked
50p saver #40 £20 banked
Virtual sealed pot #178 £80.25

Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    Email is a legally accepted means of communications (as it has traceability). So the answer to your question is Yes. (Provided the contract T&Cs make it clear that contract revisions may be made via email - I think).

    You could as easily not receive a letter as not receive an email. In fact it is more likely for a letter to go astray than an email.

    Have you checked your SPAM/Junk folder?
    Have you confirmed with P4U what email address they claim to have used for this notification?
    Is it likely that you did receive it but binned it thinking it was just SPAM/marketing bumpf?
  • Indie_Kid
    Indie_Kid Posts: 23,100 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Spam has been checked.Nothing in there or any of my other folders. Haven't deleted any emails.
    Sealed pot challenge #232. Gold stars from Sue-UU - :staradmin :staradmin £75.29 banked
    50p saver #40 £20 banked
    Virtual sealed pot #178 £80.25
  • bod1467
    bod1467 Posts: 15,214 Forumite
    You answered my first and third questions. What about the second question?
  • zenmaster
    zenmaster Posts: 3,151 Forumite
    Indie_Kid wrote: »
    Spam has been checked.Nothing in there or any of my other folders. Haven't deleted any emails.
    Have you checked your ISP's webmail junk folder? A lot of stuff gets filtered before being sent to you.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Good point.
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