Customs charge for ebay item

RFW

campdave wrote: »

It may be, but as I said, you are not forced to use it - you can request that it is stated on the package that the buyer will sort it out and pay it.

I doubt most people know about that and I've never seen it come up as an option on Ebay.

campdave

RFW wrote: »

I doubt most people know about that and I've never seen it come up as an option on Ebay.

It isn't an option on ebay.

I don't know what you write, but you just have to get the sender to indicate on the parcel that the buyer wants to arrange the customs fee themselves and will complete the necessary documentation when it arrives in the uk.

RFW

campdave wrote: »

It isn't an option on ebay.

I don't know what you write, but you just have to get the sender to indicate on the parcel that the buyer wants to arrange the customs fee themselves and will complete the necessary documentation when it arrives in the uk.

I sort of know what it is, I was just pointing out that most people don't and as it isn't an option on Ebay they wouldn't. The courier companies seem to take advantage of that and charge what they like.

Mandy44

Dunno about TNT but Royal Mail will refuse to refund their clearance fee if the error is down to the sender, if it's a customs processing error it gets refunded. So the OP should avoid paying the TNT fee whilst appealing the charges, they won't chase her for it but they're unlikely to refund if she does pay especially if it's down the the sender's error.

You'll also find customs just ignore any items marked as gift these days if they have a receipt attached which most of the stupid sellers seem to attach :0

GemBlueTopaz1984

Hi all,

Thank you for all your help, I have sent TNT an email disputing the charges including the ebay invoice, I have no intention of paying them.

Thanks
Gem

MarcF

About 3 years ago, I had a similar issue with TNT relating to an eBay item from the US. I wrote to them and stated that I could not consider paying the charge before they provided me with a copy of their contract for provision of clearance services on my behalf.

I did not hear from them again on this subject.

ballisticbrian

Sellers - when sending a CN22 write the three letter currency code in the "amount" column : GBP and the amount.

andersonsophie_89

customs and VAT charge is always the receivers problem. This is the reason why I buy from UK suppliers, as local tax is already paid for

chancesare_2

andersonsophie_89 wrote: »

customs and VAT charge is always the receivers problem. This is the reason why I buy from UK suppliers, as local tax is already paid for

The EU is ok to buy from, not just the UK if you don't want to fanny with import charges.