Nat West PPI runaround

davewad

Advice welcome please. I took out a mortgage with Nat West in 1991, their mortgage advisor recommended PPI and sold me a policy with Royal Sun Alliance - the mortgage ended in 2001 as did the PPI payments. After months of correspondence with RBS PPI claims section and Nat West Mortgages trying to get them to acknowledge I actually held a mortgage with them during that time, I have now received a letter from Nat West Insurance Services stating that they have no record of my PPI details and as my policy was with Royal Sun Alliance I should contact them. Before I embark on more correspondence that receives very deliberate responses to frustrate the writer hoping they will go away sick to death of trying, can someone advise if my claim is with Royal Sun Alliance??

[Deleted User]

davewad wrote: »

I have now received a letter from Nat West Insurance Services stating that they have no record of my PPI details and as my policy was with Royal Sun Alliance I should contact them.

No one here can confirm or deny who your PPI policy was with.

Any PPI mis-selling complaint should go to the seller of the insurance. However, 23 years on, records are bound to be scarce and it's difficult to see you having any success by writing to Royal Sun Alliance.

I don't believe you are getting a deliberate runaround here, it sounds as if you have no documentation in your own archive and that the Bank do not either.

You can send, if you haven't already, a Subject Access Request (SAR) letter to the Bank and Royal Sun Alliance which will cost you £10 for each. If neither of these returns any positive information then you'll just have to accept that any complaint is no longer possible.

On a slightly more positive note, most mortgage PPI complaints are rejected anyway. Mortgage PPI does not suffer from the same inherent selling faults as credit card and loan PPI. It protects probably your most valuable asset, your home.

Out of interest, what would be your reasons for complaint?

dunstonh

Did Natwest sell the policy? Could it have been a broker? in house brokers in that era often had links to outside companies. I worked for a bank at that time in a branch and could arrange both mortgages and general insurance using non bank branded products. Back in those days (1991 is 14 years prior to insurance regulation) you could do that. The bank itself wouldn't have records of these third party pre-regulation sales.

Before I embark on more correspondence that receives very deliberate responses to frustrate the writer hoping they will go away sick to death of trying, can someone advise if my claim is with Royal Sun Alliance??

It is unlikely R&SA have any liability for the sale as it would require an R&SA agent to have been used.

Nat West PPI runaround

its not really a runaround. Natwest's own company are saying that they have no records of you having a policy with them. The bank are telling you to try R&SA as you have told them that is who the insurer was. R&SA, if they still hold records, will refer you to the seller. The seller, will likely not hold records as it's pre-regulation and may well be able to reject even looking into the case as it was pre-regulation.

Before I embark on more correspondence that receives very deliberate responses to frustrate the writer hoping they will go away sick to death of trying,

Most MPPI complaints fail. They dont need to try and put you off. The odds on success of a complaint about a regular premium plan covering the mortgage, even if you can locate the seller, are against you.

davewad

Thanks for the replies guys. The PPI was to cover mortgage payments in the event of unemployment.