i just joined consumer pulse!!!!

LittleVoice

Anyone else had their Consumer Pulse points redemption cancelled recently?

daydream_believer

Yes, I had just ordered Argos vouchers with my points and got the email to say they have frozen redemption due to a problem on their system.
I emailed them to ask if my order would still be sent and they said no, it would be cancelled but the fault should be fixed next week so I can re-order.
I hope they don't mess up everyone's points again like they did last time
.

bellasis

Me too, applied for B&Q cards but now told that they have been cancelled until they sort out the problem at their end.

General_Grant

daydream_believer wrote: »

Yes, I had just ordered Argos vouchers with my points and got the email to say they have frozen redemption due to a problem on their system.
I emailed them to ask if my order would still be sent and they said no, it would be cancelled but the fault should be fixed next week so I can re-order.
I hope they don't mess up everyone's points again like they did last time
.

Site still giving a "maintenance" message so we can't check our balance. However only one weekday of this week has passed. I suppose we have to wait till next Saturday.

Except for cases where they may have over-awarded points which meant there were not actually enough for an order, why they have to cancel the order when they have worked out who has ordered redemptions, I don't understand.

NigeWick

General_Grant wrote: »

Site still giving a "maintenance" message so we can't check our balance.

I got my £100 of Argos vouchers just in time 2 weeks ago then...

General_Grant

NigeWick wrote: »

I got my £100 of Argos vouchers just in time 2 weeks ago then...

I'd ordered mine just a week before they decided to review what was happening.

Any way, today received an email that they had now processed the cancellation and the points had been added back to my account.

Still can't check the account though.


ETA: Now Wednesday and still no access to statement part of website.

General_Grant

So points for previously ordered vouchers have been added back to the account.  And almost as many points deducted but with no explanation of why.  Shoddy!
Have re-ordered and await delivery of physical cards.

akh43

I lost 16,500 points and was going to ring up to find out why, but decided to check my account first and saw I had received duplicate points for the last two weeks in January and when I checked the duplicate points came to the 16,500 points they had deducted.

General_Grant

akh43 said:

I lost 16,500 points and was going to ring up to find out why, but decided to check my account first and saw I had received duplicate points for the last two weeks in January and when I checked the duplicate points came to the 16,500 points they had deducted.

But wouldn't it have been nice if they had told you that and given the time frame that the duplication occurred rather than just saying there had been technical issues and an apparent arbitrary deduction of points?

Throwaway1

NigeWick said:

General_Grant wrote: »

Site still giving a "maintenance" message so we can't check our balance.

I got my £100 of Argos vouchers just in time 2 weeks ago then...

Hi, I've been wondering about this. How many Argos vouchers can you use online or in store at once? I find it really limiting that all the options (apart from £25 Argos and £25 Debenhams) are only available as £10 vouchers. I want to save up for more expensive things but not sure if I'll be able to use enough vouchers at one time to be able to do that.