Interest on unpaid npower refund

Steve059

My fiancee closed her account with npower on 26 January. After much chasing, they issued the final bill on 7 March. The account is £59.23 in credit. She requested a refund. She still hasn't received the money.

The next step is to threaten legal action, using the HMC&TS' Money Claim Online Service. You can also claim interest. But, in this case, there is a choice of start dates. 26 January or 7 March?

spiro

The money wasn't due until the final bill was issued plus there t&cs probably give an indication of how long they will take to refund any overpayment so you need to add that on.

chanz4

have you worked out how much the intrest would be lol.

McKneff

it will be a few pence......................