Excel Parking - Second Email

ultimatedingbat

Some time ago Excel sent me a ticket. I appealed, they emailed me back with this:

Dear Sir/Madam



This is an automated response notification regarding your APPEAL/CHALLENGE to a Parking Charge Notice.



Please be advised that we acknowledge receipt of your email, and will be responding directly to you in due course. However, prior to doing so we require the following information in advance to enable us to process your APPEAL/CHALLENGE. If you have not already done so, please forward the following information as a matter of urgency, as we are unable to process your APPEAL/CHALLENGE without it:



1) The PARKING NOTICE SERIAL NUMBER This can be found in the top right hand corner of the Notice and will be prefixed, SERIAL No. XL/____________.



2) A FULL POSTAL ADDRESS that we can correspond with, as all decisions are conveyed in a letter to the motorist.



3) The FULL NAME of the motorist.



If you are unable to locate the PARKING NOTICE SERIAL NUMBER we will require the full vehicle registration number of the vehicle to which the NOTICE was served.



Please be advised that Excel Parking Services Ltd cannot accept any responsibility for any increase in the NOTICE CHARGE should YOU fail to provide us with the requested information within 7 (SEVEN) days from the date of this email.



Upon receipt of the required information we will place the NOTICE on hold while the circumstances surrounding the issue of the NOTICE are investigated and the Management team review the contents of your email. Once a decision has been reached, a letter will be issued to the motorist at the identified postal address conveying the outcome of the appeal/challenge. We will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge.



BE ADVISED ? WE ARE UNABLE TO PROCESS YOUR APPEAL/CHALLENGE WITHOUT THE PROVISION OF THE ABOVE REQUESTED INFORMATION ? A PARKING NOTICE SERIAL NUMBER AND THE FULL NAME AND ADDRESS OF THE DRIVER/HIRER/KEEPER.



If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in due course.



ALL EMAIL CORRESPONDENCE SHOULD BE DIRECTED TO: CPO@excelparking.co.uk



Thank you for your co-operation.





Central Payment Office

Excel Parking Services Ltd





Now I replied telling them a) no i wouldn't provide the drivers details, and re-iterated the 'PCN' number. I heard nothing. They've never got back in contact.

Today they've sent ANOTHER letter,demanding payment or they will increase the charge to £120.

What do I do? They've not responded despite numerous emails requesting either a cancellation or POPLA code

da_rule

It's an automated reply to your appeal. All it does it acknowledge that you've submitted the appeal, you don't need to reply to it.

ultimatedingbat

I replied months ago, tehy sent a letter stating I hadn't done anything to appeal and needed to pay up

da_rule

Complain to the BPA, the email you responded to will show them that an appeal was received.

Also contact Excel saying that you appealed on XX date which they acknowledged. And tell them that you are still awaiting a response and if one is not received within 7 days (with a POPLA code if unsuccessful) you will consider the matter closed.

ultimatedingbat

THey have now sent another letter with a Popla code. I have appealed using a letter from this site tot POPLA

Redx

I hope your popla appeal has the correct appeal points in it ?

namely

not a gpeol
no contract
bad signage

etc etc

Coupon-mad

ultimatedingbat wrote: »

THey have now sent another letter with a Popla code. I have appealed using a letter from this site to POPLA

Hope you found it in the link on the NEWBIES sticky thread 'How to win at POPLA' and it included the points above Redx has mentioned? If not then you are at risk of losing and must follow the POPLA appeal up with more information (can be done by email). Urgently!

ultimatedingbat

Yes I did include those points.