3 Mobile

maka_2

Back in nov 06 i signed up for 3 mobile but ever since then i have nothing but problems with the phone with the coverage and with the lack of customer services.

5 people including a manager at the 3 shop and a manager on the customer services call centre have all told me the coverage in my area is very poor. When i bought the phone the guy said i had very good coverage i have since found out he has been sacked for miss selling.
How ever even though all this people have agreed i hav been miss sold my product they will no accept it and let me leave with paying the rest of my line rental for the next 7 months.

Do i
A- seek legal advice
B- cancel my d/d wait for them to start court proceedings and defend in court?
C- just deal with it
all comments welcome as i have got no where since last year

everythingblogcast

Seek legal advice is the best option, because if you cancel your d/d and they take you to court they will win because you ended the contact. And why should you just deal with it, the 3 sale sep mis sold you a phone and service. All you can do is to quote the sales of goods act and say why would I buy a phone when the signal is so cr*p,

stugib

I agree. IIUC as you specifically said at the time of sale you needed it to work in your location and they said it would, then that becomes a condition of the contract.

Problem is proving that conversation took place, but given what's happened to that salesman it can only add to your case.