Order not received from play

yorkshirepud_2

I ordered 2 items from play about a month ago they never arrived but my card was debited. My account showed as items despatched.
I received nothing from royal mail
On contacting play they say they have refunded my card and i am now welcome to purchase the goods at the higher price theyre now selling them at.

Do i not have any right to be supplied the items for the price i initially paid??

betheebee

Unfortunately not, they along with every other seller can change their prices at their will. Can you not find your items cheaper elsewhere? there are loads of places I have found to be cheaper than play.com

sco0ter

betheebee wrote: »

there are loads of places I have found to be cheaper than play.com

Please tell!!!

*!*HIBS*!*

sco0ter wrote: »

Please tell!!!

It depends on what you are after.

betheebee

Yes Hibbs it does really, Scooter have you tried www.4cheapcds.co.uk or check several sites by going through www.find-dvd.co.uk find-cd.co.uk find-games.co.uk there are lots more, to many to list, but as you say it depends what you a looking to buy. If yorkspud would let me know then I could hopefully direct to the best place

Rusty!

When I had an order go missing from Play their site gave me the option of a refund or replacement, did you call them or go through the My Account section?

Assuming they still do that I guess?

jazzy

I thought that if they took a payment from your card that you can purchase the item at the higher price and claim the difference back under the "Loss of Bargain" procedure?

tieg3

sco0ter wrote: »

Please tell!!!

We use these alot they can sometimes be cheeper. They have alot more hd-dvd's instock, and get them b4 they are released over here. They take about a week to arrive;)

http://www.dvdworldusa.com/

yorkshirepud_2

I had ordered heart cushions from play at £5 each 2 of them. They are now £7.99 each. The annoying thing is i ordered some other stuff at the same time and the items which could be pushed through my letter box such as t shirts and anything flat arrived fine.

I just didnt appreciate being told by the guy on the phone that i could purchase the items again but the fact i would have to now pay more was unfortunate.

I missed out on heart cushties at xmas as i umed and arred too long wondering if i would be getting them as a present

scotnan

yorkshirepud I didnt see the ones on play.com but woolworths have heart cushions @ £6 eac or 2 for £10.
And remember, with woolies you can order online and pick up instore, avoiding delivery charge.

here's the link for the cushions
http://www.woolworths.co.uk/web/jsp/product/index.jsp?pid=50716675

yorkshirepud_2

i am needing red heart shaped cushtie that squishes and swooshes, thanks so much for the pink onre, it does look rather funky:o