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Computer hardware faulty
edfaz
Posts: 2 Newbie
I purchased a motherboard from a well known retailer over the internet. I found a fault with the LAN port, and I verified the fault by plugging in a separate network card with the same chipset (which functioned fine). I have video evidence of the fault in situ. Went through all the troubleshooting, and was told by the retailer I would have to disassemble the system to send the motherboard back for replacement.
Sent it off and was told the next day by the retailer that the chipset pins were damaged and the warranty was therefore void, so the motherboard was being returned to me with no futher diagnosis of the fault. Rang them up and was told they would not test for the fault due to the pins being bent.
Do I have any rights with this problem, due to the fact that the initial problem required me to remove the CPU (which may have damaged the pins, according to the retailer) in order to send it off for replacement. Surely the fact that the LAN fault existed is the reason for the return, and the retailer has an obligation to repair or replace under the SOGA?
Edit:
What did you buy? Gigabyte motherboard with Z87 chipset
When did you buy it? 04/04/2014
Where from? Internet
How did you pay? (cash/cheque/debit card/credit card etc). Debit card
What solution or remedy are you looking for? Refund/replace ideally
Edit 2:
I rang the company a second time and asked for photographic proof of the pins being bent. They said they would provide this (this was around 1100 16/04/2014). I rang them a third time an hour later because I realised the person had not taken my order number so couldn't identify the motherboard. The guy said he would provide photographs again and took the order number. I questioned the pins being bent, and was told that it was really obvious damage - lots of pins bent. I questioned how I would not have noticed that while disassembling the unit, and he confirmed for the unit to have worked at all when I had it, the pins must have been fine. At that point he seemed to assume I was implying he had damaged the pins, and started getting really defensive, talking about how many systems he had built / disassembled and how he therefore never broke anything at all. He then said he would go take pictures for me again. As of 0054 on 17/04/2014, no pictures have arrived, and the motherboard has been posted back to me still broken. Really confused as to my rights here, because the fault I would like the board repaired/replaced for is the LAN fault not the chipset pins.
Sent it off and was told the next day by the retailer that the chipset pins were damaged and the warranty was therefore void, so the motherboard was being returned to me with no futher diagnosis of the fault. Rang them up and was told they would not test for the fault due to the pins being bent.
Do I have any rights with this problem, due to the fact that the initial problem required me to remove the CPU (which may have damaged the pins, according to the retailer) in order to send it off for replacement. Surely the fact that the LAN fault existed is the reason for the return, and the retailer has an obligation to repair or replace under the SOGA?
Edit:
What did you buy? Gigabyte motherboard with Z87 chipset
When did you buy it? 04/04/2014
Where from? Internet
How did you pay? (cash/cheque/debit card/credit card etc). Debit card
What solution or remedy are you looking for? Refund/replace ideally
Edit 2:
I rang the company a second time and asked for photographic proof of the pins being bent. They said they would provide this (this was around 1100 16/04/2014). I rang them a third time an hour later because I realised the person had not taken my order number so couldn't identify the motherboard. The guy said he would provide photographs again and took the order number. I questioned the pins being bent, and was told that it was really obvious damage - lots of pins bent. I questioned how I would not have noticed that while disassembling the unit, and he confirmed for the unit to have worked at all when I had it, the pins must have been fine. At that point he seemed to assume I was implying he had damaged the pins, and started getting really defensive, talking about how many systems he had built / disassembled and how he therefore never broke anything at all. He then said he would go take pictures for me again. As of 0054 on 17/04/2014, no pictures have arrived, and the motherboard has been posted back to me still broken. Really confused as to my rights here, because the fault I would like the board repaired/replaced for is the LAN fault not the chipset pins.
0
Comments
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Damage to the board supersedes any fault with the board that existed before it was damaged. You would need to get the board back and see how plausible it is that you caused the damage.
Photos aren't an obligation - and is highly unlikely having been sent them anything would have changed.
The LAN fault is no longer the issue - the warranty on the board is invalid if its maliciously/accidentally damaged. Your rights to resolution no longer exist if the damage was caused by you.0 -
The LAN fault is no longer the issue - the warranty on the board is invalid if its maliciously/accidentally damaged. Your rights to resolution no longer exist if the damage was caused by you.
I would say that under SOGA the OP still has the right to have the LAN port fixed.. unless the bending of the pins actually caused the fault (I can't see how!).
As an analogy, if I buy a new car that has a faulty clutch and on the way to the garage I run over a nail and the tyre pops.. is it reasonable that the garage can refuse to fix the clutch? If the faults are unrelated that I can't see it as a valid argument.0 -
I would say that under SOGA the OP still has the right to have the LAN port fixed.. unless the bending of the pins actually caused the fault (I can't see how!).
As an analogy, if I buy a new car that has a faulty clutch and on the way to the garage I run over a nail and the tyre pops.. is it reasonable that the garage can refuse to fix the clutch? If the faults are unrelated that I can't see it as a valid argument.
Getting a tyre popped does not stop the car working. It can be replaced and, specifically important is classed as a consumable.
A socket is not a consumable, and while it can be replaced, its the equivalent of an engine transplant in a car (in terms of a motherboard).0 -
But if the pins are bent then the motherboard is effectively useless, so repairing the LAN port would be useless. Plus there will be no way to actually test it properly to even confirm its broken0
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But if the pins are bent then the motherboard is effectively useless, so repairing the LAN port would be useless. Plus there will be no way to actually test it properly to even confirm its broken
It would depend on what pins.. if it were the processor pins I would agree (it is possible to put them back but very difficult), however their are lots of pins that can easily be bent back into shape.
EDIT: Ignore me.. having re-read the OP I see it is the chipset pins.0
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