Who is responsible Retailer or manufacture?

Just_caring

I purchased an expensive garden dining table & chairs 10 months ago from a large national garden centre, which has a 5 year guarantee, today I have noticed that the table top is bubbling, do I need to contact the seller (garden centre) or manufacturer?

I am going to ask for a replacement table as it is obviously not fit for purpose.

Thanks

TonyMMM

You go to the retailer who sold it to you, that is who your contract is with.

Just_caring

Thanks TonyMMM that's what I thought but wanted to make sure before I contact them.

Esqui

Retailer - providing you can prove that the fault was inherent.


For practical purposes, try the manufacturer first, and if they start making things difficult, contact the retailer

tomwakefield

Esqui wrote: »

Retailer - providing you can prove that the fault was inherent.


For practical purposes, try the manufacturer first, and if they start making things difficult, contact the retailer

I disagree. First stop should always be the retailer. If they get difficult, then is the time to consider going to the manufacturer

agrinnall

tomwakefield wrote: »

I disagree. First stop should always be the retailer. If they get difficult, then is the time to consider going to the manufacturer

Except as Esqui points out for a product purchased more than 6 months ago it is down to the purchaser to prove to the retailer that the fault was inherent. Now, it may well be worth raising it with the retailer anyway, perhaps they have seen the same issue previously and will replace without argument, but if they won't then it may be simpler to go to the manufacturer and claim under their warranty.