Snowden Mountain Railway Disgusting way to treat an injured customer

Half_way

Although I posted this in the parking tickets forum, this needs to be publicised far and wide to prevent other unfortunates falling victim to Snowden mountain Railways disgusting behavior, and !!!! poor atitiude

http://parking-prankster.blogspot.co.uk/2014/04/contemplating-visit-to-snowdon-dont-get.html

Contemplating a visit to Snowdon? Don't get injured!


Visitors contemplating a visit to the famous Snowdon Mountain in Wales should make sure they don't have any accidents while hiking around the mountain.


One unlucky motorist did, and is now paying the price. He suffered a serious fall while on the mountain, with his left ankle popping out and cutting his right knee. He had to limp back to his car having to cope with the injuries and had to contemplate whether to go to hospital or not. This delay in leaving the Snowdon Mountain railway (SMR) car park resulted in a one hour 23 minute overstay.


The vultures at ParkingEye, sensing some easy money, fired in a parking charge for £100. Even though they were fully informed of the incident they denied the motorist's appeal. The motorist then appealed to POPLA, but only on the circumstances and unfortunately not the usual winning points, and the appeal was turned down. Sadly the motorist was unaware that appealing on the ground that the charge is not a genuine pre-estimate of loss guarantees a win. The lead assessor of POPLA has written a special 17 page report detailing why ParkingEye's charges are not valid. POPLA continue to refuse to put this reason for appealing on their web site.


ParkingEye started court action, but no doubt due to their chaotic internal systems forgot to get the notice to proceed filed in time and the case was stayed. Incredibly they then applied to continue the case. Continuing a stayed case costs £40 in legal fees. This establishes that ParkingEye are not interested in the £100 parking charge; they are purely doing this to be vindictive to the motorist. There is absolutely no hope of them making any money even if they win the case. Their estimated costs of £240-£340 will far outweigh the £100 parking charge so there was zero business sense in pursuing this case.



The motorist has also asked the landowner, Snowdon Mountain Railway, to intervene, but they refused. They referred the motorist to back to ParkingEye. Snowdon Mountain Railway have abandoned their social and ethical responsibilities, selling out to ParkingEye


The moral of this story is that if you are planning a trip to Snowdon in the near future, you might be well advised to re-think and change your destination to a more tourist-friendly site, one which will not penalise you if you have a genuine serious incident that may delay your return.


It would of course be possible to run the car park as a pay on exit car park, with the motorist being informed of the amount to pay on exit. However, this would not allow ParkingEye to rake in money from parking charges.


Happy Parking

The Parking Prankster

Paula_Smith

On the face of it that is a pretty poor attitude from the Parking Eye and the Mountain Railway. However, there are always 2 sides to a story - perhaps the chap in question was not that badly injured - he did manage to walk back to his car rather than having to call out Mountain Rescue. Having said that if the parking charges had been dropped they could have had a positive PR story instead of this.

martindow

...with his left ankle popping out and cutting his right knee.

There is a discrepancy with this story. With such a dramatic injury he wouldn't be able to walk let alone get back to the car park.

This sounds like a Daily Mail story!

redmalc

who is conning who

GrumpyGit_3

Why would a customer of the mountain railway be hiking? Isn't the point of the railway that you ride up to the summit rather than walk?

The_ICT_Engineer

GrumpyGit wrote: »

Why would a customer of the mountain railway be hiking? Isn't the point of the railway that you ride up to the summit rather than walk?

He would have been following the Llanberis Path to the summit, which passes railway station at the base. He was just using the car park.

GrumpyGit_3

The_ICT_Engineer wrote: »

He would have been following the Llanberis Path to the summit, which passes railway station at the base. He was just using the car park.

So in other words he wasnt a customer of the railway company but he's now whinging because the railway company wont intervene on his behalf? Are their no other car parks in area that hikers can use without taking spaces on the railway carpark? I wouldnt be too impressed if I'd forked out for a ticket on the railway but then couldn't find a parking space because the carpark was full of non-customers.

daveyjp

GrumpyGit wrote: »

So in other words he wasnt a customer of the railway company but he's now whinging because the railway company wont intervene on his behalf? Are their no other car parks in area that hikers can use without taking spaces on the railway carpark? I wouldnt be too impressed if I'd forked out for a ticket on the railway but then couldn't find a parking space because the carpark was full of non-customers.

It is possible to get a one way ticket on the railway and the car park is for anyone, not just railway users.

Paula_Smith

Lots of people walk one way and get the train the other way. And there is a station half way up as well.

Torry_Quine

There are too many inconsistencies in this story. For instance someone could not walk with that bad an injury.

FatAndy

I assume this is the same case referred to above now working it's way through the court system.

http://www.dailypost.co.uk/news/north-wales-news/snowdon-walker-court-after-failing-8176881

The judgement is due in the next week or so.