Different Amount Taken From Bank Account.!!

shezza2

Hi all, not sure if this is the correct section or not! I have just purchased some goods from a very reputable company in Germany called Thomann,to the value of 1448.00 Eur. That amount is stated on my receipt as well as £1197.64 BUT when I look at my credit card statement I have paid £1223.73. When I got in touch with John Lewis Mastercard they said that £1223.73 was ask for by Thomann!!

k3lvc

shezza2 wrote: »

Hi all, not sure if this is the correct section or not!

Potentially - but you've not given us much to go on :rotfl:

shezza2

k3lvc wrote: »

Potentially - but you've not given us much to go on :rotfl:

Pressed enter to go down a line lol

bod1467

Currency exchange handling/transaction fee?

shezza2

bod1467 wrote: »

Currency exchange handling/transaction fee?

I could undersatand this if it the credit card company said that thet had taken it. But on the receipt it clearly says 1448.00 Eur £1197.64 pounds!! Which is what Thomann say they have charged.

AnnieO1234

Check their terms and conditions, it's highly likely that this is an exchange rate and/or cost of processing the fee from a non-German credit card remembering that companies are charged a percentage of the transaction value.

X

tomtontom

http://www.thomann.de/gb/faq_question_what_about_exchange_rates_if_i_am_based_in_the_uk.html

The retailer will charge you in their local currency, it will then be charged to you in GBP according to the bank exchange rate.

shezza2

tomtontom wrote: »

http://www.thomann.de/gb/faq_question_what_about_exchange_rates_if_i_am_based_in_the_uk.html

The retailer will charge you in their local currency, it will then be charged to you in GBP according to the bank exchange rate.

Thats correct, and the price that is on the web site and on my receipt has been at that price for a while and still is so it's not through fluctuation!

LilElvis

shezza2 wrote: »

Thats correct, and the price that is on the web site and on my receipt has been at that price for a while and still is so it's not through fluctuation!

But it does say that the prices they show in GBP are forguidance, that a credit card might charge a different exchange rate and that additional transaction charges may apply. So they make it clear that the price you pay in GBP is not necessarily the price they show. The fact that their GBP price has remained unchanged simply means that they update the exchange rates they use infrequently, whereas credit card companies update them daily

ManAtHome

They've charged your CC in euros and JLP will have converted that to pounds then charged for the conversion (2.75%?). You should get more detail on your CC statement - eg "xxxx euros at x.xx, x.xx% foreign currency charge = pounds charged". Not all CCs give as much detail on their short/quick statements, but should show on a full statement.

shezza2

LilElvis wrote: »

But it does say that the prices they show in GBP are forguidance, that a credit card might charge a different exchange rate and that additional transaction charges may apply. So they make it clear that the price you pay in GBP is not necessarily the price they show. The fact that their GBP price has remained unchanged simply means that they update the exchange rates they use infrequently, whereas credit card companies update them daily

But what I find baffling is that the credit card compnay say that Thomann asked for £1223.73 and Thomann say they charged £1197.64