JLA PARkING CHARGE NOTICE

MD12_2

Hi Im kind of new to this but on the 3/04/2014 i went to pick my friends from Liverpool airport. I told them to wait in the car park as i know you get 5 mins free....unfortunately they never listened to me and as I was driving down to the airport access road just before the roundabout they were there. So i quickly stopped and they both jumped in (15 seconds) I recieved a PCN for £100/£60 in 14 days dated 7/04/2014.....I done a little research and have followed info from this site and similar threads and have send an email to VCS using the template letter provided by C-M...I have now received a email from VCS:

Dear Sir/Madam

This is an automated response notification regarding your APPEAL/CHALLENGE to a Parking Notice.

Please be advised that we acknowledge receipt of your email, and will be responding directly to you in due course. However, prior to doing so we require the following information in advance to enable us to process your APPEAL/CHALLENGE. If you have not already done so, please forward the following information as a matter of urgency, as we are unable to process your APPEAL/CHALLENGE without it:


1) The PARKING NOTICE SERIAL NUMBER This can be found in the top right hand corner of the Notice and will be prefixed, SERIAL No. VC/____________.

2) A FULL POSTAL ADDRESS that we can correspond with, as all decisions are conveyed in a letter to the motorist.

3) The FULL NAME of the motorist.

If you are unable to locate the PARKING NOTICE SERIAL NUMBER we will require the full vehicle registration number of the vehicle to which the NOTICE was served.

Please be advised that Vehicle Control Services Ltd cannot accept any responsibility for any increase in the NOTICE CHARGE should YOU fail to provide us with the requested information within 7 (SEVEN) days from the date of this email.

Upon receipt of the required information we will place the NOTICE on hold while the circumstances surrounding the issue of the NOTICE are investigated and the Management team review the contents of your email. Once a decision has been reached, a letter will be issued to the motorist at the identified postal address conveying the outcome of the appeal/challenge. We will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge. It may take up to 35 days from the receipt of your appeal for us to notify you of our decision or to inform you what further information/action we require. Should we require longer than this we will write to inform you of this in the 35 day period along with a date/timeframe by which we expect to confirm our decision.

BE ADVISED – WE ARE UNABLE TO PROCESS YOUR APPEAL/CHALLENGE WITHOUT THE PROVISION OF THE ABOVE REQUESTED INFORMATION – A PARKING NOTICE SERIAL NUMBER AND THE FULL NAME AND ADDRESS OF THE DRIVER/HIRER/KEEPER.

If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in the 35 day period specified above.

IMPORTANT: If you have already received a response from us informing you that you appeal had been unsuccessful, we will NOT respond to any further correspondence from you. Our letter would have informed you that our decision was final. As such, please disregard the information/requests referred to in the previous paragraphs of this email.

ALL EMAIL CORRESPONDENCE SHOULD BE DIRECTED TO: CPO@vehiclecontrol.co.uk

Thank you for your co-operation.


Central Payment Office
Vehicle Control Services Ltd

This communication is only for the use of the addressee. It may contain information that is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you must not read, copy, distribute or disseminate this communication or any attachments to anyone other than the addressee or use the information it contains. If you receive this communication in error, please inform us by replying to this e-mail. No responsibility is accepted by Vehicle Control Services Ltd. for personal e-mails, or e-mails unconnected with the firm's business.#


Should I reply to them or just wait? they do have an address for me as they sent me the orignial letter and I have provided them the VC number also. but should i supply them with the drivers name (ME)

Hot_Bring

Dear VCS,

Ref PCN xxxxx

You already have the PCN serial number provided in the original appeal from the registered keeper. For reference it is also highlighted above.

As the registered keeper I am under no obligation to provide you with the drivers details nor with my postal address. Your refusal to accept the original appeal by the registered keeper has now now made the charge non-compliant with POFA 2012 and the BPA Code of Practice. As such the registered keeper is no longer liable.

You should now cancel the charge or provide a POPLA code by return. No further correspondence will be entered into but should you fail to either cancel the charge or provide a POPLA code then you will be reported to the DVLA and BPA.

Yours,

Print Name ( don't sign )

MD12_2

Thanks I will give this a try. :-)

Coupon-mad

That's the auto response. You don't reply to an auto response! How many times do people post about this, amazing that people read it!