pension credit

Ken68

Is anyone experiencing delays in the pension credit system ?
I have queries going back two months !!

confuseddaughter_2

Ken68 wrote: »

Is anyone experiencing delays in the pension credit system ?
I have queries going back two months !!

The last time my mum & dad claimed Pension Credit they were told that the waiting time for an award was about 20 weeks after all of the required info was submitted. Theirs took 23 weeks.

If you are waiting for a reply to a letter or a return telephone call, you will grow very old gracefully!

In that 23 weeks, I made over 15 telephone calls on their behalf, each time being promised that someone would ring me back - no one ever did. And I wrote 5 letters and they were never replied to.


I gave up and just waited the appropriate 23 weeks!!!

Ken68

Thanks CD, I reported an increase in savings, so hopefully no reduction in Pension Credit for 23 weeks.:T

Ken68

more info here.....http://www.parliament.uk/business/publications/research/briefing-papers/SN06677/pension-credit-assessed-income-periods

poppasmurf_bewdley

When my sister applied for Pension Credit in 2008 (I did it all for her) it was paid within a week of applying.

Ken68

No doubt Universal Credit is creating extra work.

lld01

Backlogs of 12 months + are not uncommon in some areas of change of circs work, depending where you are in the UK. Reporting a change via telephone can mean its processed quicker.

New claims do not have the same delays and straightforward cases can be completed within days

confuseddaughter_2

poppasmurf_bewdley wrote: »

When my sister applied for Pension Credit in 2008 (I did it all for her) it was paid within a week of applying.

2008/ Pre the large scale redundancies.

confuseddaughter_2

lld01 wrote: »

Backlogs of 12 months + are not uncommon in some areas of change of circs work, depending where you are in the UK. Reporting a change via telephone can mean its processed quicker.

New claims do not have the same delays and are straightforward cases can be completed within days

Thankyou. Then my parents were very unlucky to have an office that had severe delays in 2012.

cbrown372

confuseddaughter wrote: »

The last time my mum & dad claimed Pension Credit they were told that the waiting time for an award was about 20 weeks after all of the required info was submitted. Theirs took 23 weeks.

If you are waiting for a reply to a letter or a return telephone call, you will grow very old gracefully!

In that 23 weeks, I made over 15 telephone calls on their behalf, each time being promised that someone would ring me back - no one ever did. And I wrote 5 letters and they were never replied to.


I gave up and just waited the appropriate 23 weeks!!!

Perhaps you can explain how just a week or so ago you knew nothing and were helping your alleged parents with their claim for the first time whereas now you state you made 15 telephone calls and wrote 5 letters for their last claim.

You really are slipping Andy.

https://forums.moneysavingexpert.com/discussion/4939794

confuseddaughter_2

cbrown372 wrote: »

Perhaps you can explain how just a week or so ago you knew nothing and were helping your alleged parents with their claim for the first time whereas now you state you made 15 telephone calls and wrote 5 letters for their last claim.

You really are slipping Andy.

https://forums.moneysavingexpert.com/discussion/4939794

Thankyou. I don't know very much about the inner workings or the legal stuff. But I do know that as a lay person, waiting for 23 weeks for an answer is unacceptable. All telephone calls were made to find out what stage the claim was at and I had various answers as outlined in my earlier letter. I was told that I would get a call back in each case but it never happened. I then sent 5 letters starting as a request ending with a complaint about the delays, failure to return telephone calls and answer previous letters. Most normal people would do the same. This is not the first claim for Attendance, it is a renewal. As for the Pension Credit claim, there has only been the one?
Why do you say 'alleged' parents? Do you not read what I write? And why do you persist in calling me 'Andy'? You know my name, you have been told it already. Besides which you are taking this important post well away from what it was all about. Why?


You were asked a while ago to:

margaretclare wrote: »

OK, cbrown372, come back and prove that this is the famous troll 'andyandflo', who returns under numerous different guises, if that's what you believe. I have given Sandy the benefit of the doubt and not automatically thought the worst.

But from what I can see, no reply has been forthcoming, much like the Pension Service!!!