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Civil Enforcement Ltd PCN

About 2 weeks ago, my mum was driving my sister's car and had parked in a Co-op car park for 1 hour and 15 mins. The maximum length of time for free parking in the car park is 1 hour as stated on a sign in the car park that she didn't see. However, there were also a number of other empty spaces left in the car park during this time. A photo was taken of the car as it was leaving the car park and my sister has now received a PCN from Civil Enforcement Ltd (as she is the registered keeper) with a photo of the car, demanding payment of £45 within 14 days, else it is raised to £90.

What action should she take?

Comments

  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    simple, you should read the NEWBIES thread at the top of this forum, same as everybody else should too ;)
  • Stroma
    Stroma Posts: 7,971 Forumite
    Uniform Washer
    Appeal to CEL using the template letter in post #1 of the sticky thread of coupon mad. Providing this is England or Wales , if not ignore! When they reject go to the second stage of appeal called popla, where we can help you win this.
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    :beer: Anti Enforcement Hobbyist Member :beer:
  • Umkomaas
    Umkomaas Posts: 43,438 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I find it rather surprising that as the Co-op is somehow being coerced by the PPC into paying off very old parking tickets rather than have the customer pursued, they still have CEL prowling their premises and still harassing their customers today. I thought they'd been given the heave-ho!

    All a bit strange to me.
    Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .

    I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.

    Private Parking Firms - Killing the High Street
  • Coupon-mad
    Coupon-mad Posts: 152,861 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 26 April 2014 at 9:26PM
    kcc2013 wrote: »
    About 2 weeks ago, my mum was driving my sister's car and had parked in a Co-op car park for 1 hour and 15 mins. The maximum length of time for free parking in the car park is 1 hour as stated on a sign in the car park that she didn't see. However, there were also a number of other empty spaces left in the car park during this time. A photo was taken of the car as it was leaving the car park and my sister has now received a PCN from Civil Enforcement Ltd (as she is the registered keeper) with a photo of the car, demanding payment of £45 within 14 days, else it is raised to £90.

    What action should she take?

    Hope you have realised we win every appeal to POPLA? This is easy - tell Mum.

    Also what happened in the end with your other ticket that you were 'too late' to appeal, have the letters died out now?

    https://forums.moneysavingexpert.com/discussion/4758912

    P4Parking are a joke but I think they started ONE small claim recently and dropped it (could be wrong, I know it went nowhere).
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • I too have had one from a Co op car park today!
  • Coupon-mad
    Coupon-mad Posts: 152,861 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Lucky you! And you've read the NEWBIES thread at the top of this forum and I hope you will then start a thread in the end like these when you win at POPLA of course:

    https://forums.moneysavingexpert.com/discussion/4911394

    No need for any new thread until you've won - this is easy.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • fil_cad
    fil_cad Posts: 837 Forumite
    Part of the Furniture 500 Posts Photogenic
    I do believe the co-op once had agro when PE used to scam there customers, you would think they may had learned there lesson
    PPCs say its carpark management, BPA say its raising standards..... we all know its just about raking in the revenue. :eek:
  • kcc2013
    kcc2013 Posts: 10 Forumite
    A quick update on the situation:

    - A letter was sent to CEL using the template in the NEWBIES guide within 28 days of the PCN being issued
    - Recently received a response from CEL that the appeal was rejected with their justification on the points outlined in the appeal letter
    - POPLA verification code has also been provided in the response from CEL

    Should I now appeal to POPLA with the same points outlined in the appeal letter to CEL?
  • Coupon-mad
    Coupon-mad Posts: 152,861 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You just use the examples about how to win at POPLA, from the NEWBIES thread.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
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