Item Not As Described - According To Buyer!

FrillyTilly

Looks like I am going to experience my first problem in 11 years with eBay…

Sold an item buyer is claiming ‘Item not as described’ it is, and sold brand new and sealed – these are medical products. Buyer is claiming a ‘chip’ is missing in the boxes, it is not the products are no longer produced with a chip, and have not been for some years.

I have responded in detail twice even directing the buyer to the relevant website with information about the ‘chip’ and there is clearly states that ‘chips’ are no longer included in boxes to calibrate machines, as newer machines no longer need chips changing.

Buyer did not reply to my messages, and I clearly said I would not take item back if it had been opened as I am unable to re-sell the products.

Today I have got the items back returned normally second class not recorded! I took photos of products opened and uploaded to Bay Resolution Centre.

I refuse to refund for the buyer mistake, especially when I am going to be out of pocket.

Are eBay going to side with the buyer and expect me to refund? Or will they side with me.

I will not be happy to be £30 out of pocket because the seller has not done there research properly!

Just realised I could have pretended they had not been returned, especially when sent un-tracked.

Would I be wise to offer a partial refund, even it means I lost out in the long run.

Any advice appreciated.

soolin

As a business seller you must take returns and I doubt whether ebay will decide differently . It might be worth phoning them and appealing to their better nature?

FrillyTilly

soolin wrote: »

As a business seller you must take returns and I doubt whether ebay will decide differently . It might be worth phoning them and appealing to their better nature?

I am not a business seller but a personal one. I accept returns on items that are faulty, but this was not a faulty item and I refused to accept a return especially since the buyer had undone the packaging meaning I could not re-sell it. The buyer has returned it regardless of what I said.


Where do I stand, I do not wish to lose £30...


I could offer a part refund, but why should I even do that?

soolin

If you are a private seller and this is an unwanted item of yours then there is no real profit element . It might also be why they opened a SNAD rather than just request a straight return once they realised their mistake.

You can try fighting this with eBay but they are not usually noted for siding with the seller. However, selling a brand new piece of medical equipment, even a one off might just look to eBay that you are trading, and by phoning them, or trying to fight this, it might flag you up to eBay.

Ultimately though it all depends on whether you need our eBay account, if you do then you will probably have to refund otherwise PayPal will persue you for the money if it has already been withdrawn and of course you won't be able to sell anything else as any funds in the future will be taken to reimburse PayPal who will have refunded the buyer, assuming you lose.

FrillyTilly

I've decided to issue a full refund, mainly because I know from reading other stories that eBay usually always side with the buyer. I am far from happy about many changes to eBay recently and this is the final straw for me.


I shall be closing my eBay and PayPal after 11 years of trading, because frankly it is just not worth the hassle anymore.


Done the refund, it's gone as an e-cheque, only problem is I no longer have the direct debit set up on the account. Can I not add funds to PayPal with a debit card?


Edit: I see you can add funds now via a payment transfer, I'll opt to that instead!

comeandgo

You mention in your last post that you are trading but in a previous post you say you are not a business?

FrillyTilly

comeandgo wrote: »

You mention in your last post that you are trading but in a previous post you say you are not a business?

Trading? Selling? What difference does it make. I sell items of my own that are more than often used. I sell the occasional brand new item I no longer need, more often than not bags, shoes. I might make £100 a month if I am lucky!


I am a personal seller who has over 11 years of experience on eBay, I mostly buy but given half the tat I've had in recent years I am going off eBay more and more!