Cancellation of self catering accommodation

Molly2473

Please could someone help with consumer rights.
Due to unforeseen circumstances
(ie my mother who lives abroad has fallen and broken a bone)
we have had to cancel the self catering accommodation she booked block booked 4 weeks Privately and paid for in full back in march.

We have given 3 weeks and 3 days notice
saying we should have a rebooking date in about a week and asking is this possible.
We have been told she will loose all the money paid.

We are reluctant to re book and the rebooking would be for a whole month at the end of the season.

Her travel insurance doesnt cover and she paid by cheque as this was a private arrangement. :mad:

hollydays

Why doesn't her travel insurance cover her?

browneyedbazzi

Was there a contract with the owner? If so, what does it say about cancellation?

Where is the holiday let? England? Scotland? Abroad?

Molly2473

No contract with the owner, england. I found it through

https://www.cranbrookaccommodation.org just a listings.

My mother lives abroad I dont think he travel insurance covers

we have no official contract or were informed of cancellation period

small claims court?

Browntoa

you will need to prove that the accomodation gets relet otherwise they could claim that they are suffering a genuine loss if it went to court

bris

With the lack of a written contract then the law of the land applies (contract law).

This would state that vender must try to mitigate the loss, in this case by re letting the premises for the same time scale and the same cost.

If this is not possible they can then reduce the price to try and get back as much as possible for the buyer, this is mitigating the loss.

Whatever they get they would then have to refund the difference less any expense's it took to advertise the property etc, if no other tenant is found then the whole lot is lost, less any expense that it takes to fulfil the contract.

I,E if you paid £500 but the cleaners would be paid £100 for cleaning during your stay then you would be entitled to this £100 back as it is no longer required.

hollydays

Molly2473 wrote: »

No contract with the owner, england. I found it through

https://www.cranbrookaccommodation.org just a listings.

My mother lives abroad I dont think he travel insurance covers

we have no official contract or were informed of cancellation period

small claims court?

Don't we all go on holiday to places other than where we live?
I can't see a reason her insurance wouldn't cover her. Has she actually checked!!

pinkshoes

Phone up the day before you were due to go and say you are still able to go. If they've re-let it, then a refund is due, depending on what it has been re-let for.


Can't you still go?