Orange Mobile Phone Price changes

tgagirl1234

Hi

I got a letter from Orange to say that they are going to increase my contract price plan due to the Retail Price Index.
I don't see how they can do this as I signed a contract.
Any ideas how the best way to tackle this is?
Angela

marliepanda

tgagirl1234 wrote: »

Hi

I got a letter from Orange to say that they are going to increase my contract price plan due to the Retail Price Index.
I don't see how they can do this as I signed a contract.
Any ideas how the best way to tackle this is?
Angela

Check your contract, it is probably in there somewhere. I know o2 did that recently too.

Had a quick google and as far as I can see its in line with the contract you signed.

wealdroam

tgagirl1234 wrote: »

Hi

I got a letter from Orange to say that they are going to increase my contract price plan due to the Retail Price Index.
I don't see how they can do this as I signed a contract.
Any ideas how the best way to tackle this is?
Angela

Yes, the best way to tackle this is to read the contract that you have.

Does it include this, or something like it:

terminating your Contract because Orange has changed its terms
4.3 You may also terminate your Contract if we give you written notice to vary its terms, resulting in an increase in the Charges or changes that alter your rights under this Contract to your material detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us giving you written notice about the changes). However this option does not apply if:
4.3.1 we give you written notice to increase the Charges(as a percentage)by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices or any other statistical measure of inflation published by any government body authorised to publish measures of inflation from time to time, and published on a date as close as reasonably possible before the date on which we send you written notice; or...

if so, accept the increase gracefully.

eyelinerprincess

I received the same letter. It states that you can cancel your contract if you pay an early termination fee which is likely to be more than the price increase over the term of your contract.

Browntoa

long running thread about it here

https://forums.moneysavingexpert.com/discussion/4888862