Claiming pre-2005 CPP payments from HSBC

micwil

Hi

I've not posted for a while on MSE so please be gentle with me!

I've got a claim in with CPP for my HSBC Cardguard payments post 2005. After speaking to them, I found that I had had the policy since 1998 so have sent an identical complaint to HSBC requesting compensation for my premiums from 1998-2005. They sent me a questionnaire to complete (very similar to the CPP one) and I completed it giving the mis-selling of the fraud protection limits as my reason, exactly the same as the CPP one.

I've had a rejection letter from HSBC which is very waffly but basically seems to say that they didn't overstate the protections offered by Cardguard and that their literature was clear and transparent and they have said that they have either now removed or altered the parts of the cover which have found to be not needed by customers. They have also said that I would have had a 14 day cooling off period for the product when I purchased it, so should have been aware that I could have cancelled if I wasn't happy with it.

I'm just wondering if anyone else has tried claiming pre 2005 CPP payments from HSBC or any other bank and what success you've had. Is this just one of HSBC's fob-off letters in the hopes that I'll just leave it or is it something I should pursue? In my views, I'm not claiming that their literature overstated the benefits, I'm claiming that they knowingly sold me benefits that I didn't need as I was covered anyway and from what I can see, their letter doesn't cover this. Would it be worth going back to HSBC or should I just go straight to the Ombudsman?

Any help or guidance would be greatly appreciated.

Thanks xx

amersall

I would write back and reject the reasons they gave for this, tell them you had cover (provide evidence) and had no need of this extra insurance, I am sure they cannot reject this on the evidence "the literature was clear and transparent".
See what they say and if you get no joy, go to Ombudsman.