Cheap Energy Club Switch in progress

3010

Hello,

I recently changed utilities supplier through the energy club. However, it is still saying switch in progress two month later. I have paid the first bill. I have had emails telling me there is a cheaper tariff. Although, I can't see them because I'm still switch in progress" How do I remove this?

Thanks

Resonate_1

Anyone resolve this?

Consumerist

I suggest you email CEC with a copy of your post.

energyclub@moneysavingexpert.com

System

3010 wrote: »

Hello,

I recently changed utilities supplier through the energy club. However, it is still saying switch in progress two month later. I have paid the first bill. I have had emails telling me there is a cheaper tariff. Although, I can't see them because I'm still switch in progress" How do I remove this?

Thanks

It is the same for me. I imagine that the problem is down to your new supplier not informing CEC that the switch has gone through.

footyguy

... but this was a year ago!

User Resonate_1 bumped the thread.

gropinginthedark

I'm on a fixed contract and keep getting alerts that I could save money but when I checked the "new" offer seems to be at a substantially higher monthly rate than I'm currently paying.
I think what's happening is that "the system" compares best rates with my current deal for the next 12 months if I do nothing. My current fixed price contract expires in a few months at which point, IF I DO NOTHING, it reverts to a higher "standard tariff" so by including that, a projection for the next 12 months starts to look expensive.

So I guess my best strategy is to stick with the current deal 'till it ends (unless the current low oil price looks like ending). That in itself is an issue as I understand it takes 2 months to switch provider so I guess I need to initiate the process 2 months before the current contract expires.

Have I understood correctly?

Consumerist

gropinginthedark wrote: »

. . . Have I understood correctly?

You have correctly understood the process by which "savings" are calculated. This is Ofgem's default requirement.

Switching times depend on the suppliers involved. Most (if not all, by now) of the big six have signed up to 17-day switching but most of the others haven't. Both suppliers must be signed-up to the voluntary agreement to be able to switch in 17 days.

Edit
You can switch up to 49 days before the end of a fixed-term contract without having to pay exit charges. Your supplier should give you notice 42 - 49 days before your contract ends.

In theory, if the switch will take 8 weeks and you have a 7-week switching window, you could initiate a switch 15 weeks before your contract ends without paying exit charges. As I said, this is in theory and I wouldn't, myself, try to call it that closely in practice.

System

[QUOTE=Consumerist;67976693

In theory, if the switch will take 8 weeks and you have a 7-week switching window, you could initiate a switch 15 weeks before your contract ends without paying exit charges. As I said, this is in theory and I wouldn't, myself, try to call it that closely in practice.[/QUOTE]

Please, if you are going to offer advice, then check your facts. Under OFGEM rules, energy companies are signed up to 17 days switching (14 days cooling off period followed by 3 days to switch supplies). Where did the 7 weeks come from? Don't confuse switching with the time that it takes energy companies to sort out final bills or set up online accounts.

Secondly, anyone who is silly enough to apply to switch before receipt of the 49/42 day letter from their current supplier will be liable to exit fees.

Consumerist

Hengus wrote: »

Please, if you are going to offer advice, then check your facts. Under OFGEM rules, energy companies are signed up to 17 days switching (14 days cooling off period followed by 3 days to switch supplies). Where did the 7 weeks come from? Don't confuse switching with the time that it takes energy companies to sort out final bills or set up online accounts.

Secondly, anyone who is silly enough to apply to switch before receipt of the 49/42 day letter from their current supplier will be liable to exit fees.

Firstly, not all suppliers are signed up to 17-day switching. Others can still take 6 - 8 weeks.

Secondly, providing the switching date is within (or after) the switching window (7 weeks) then exit fees cannot be charged. If it takes up to 8 weeks for the switch to take place then that's a total of 15 weeks before end of contract when it could be possible to apply to switch without paying exit fees. As I said, this is a theoretical limit and not one I would recommend.

If anyone should check their facts before commenting it is, of course, yourself.

System

From this site:

What about other energy firms?

Big six energy supplier Scottish Power says it has bought in faster switching for customers leaving it, but for those moving to it, this will not be in place until the end of January. The following applies to other suppliers:

Co-Op: TBC
Extra Energy: Plans in place to offer faster switching shortly
Green Star: Now operating at three weeks, with plans in place to offer faster switching shortly
Ovo: Beginning of November for those leaving, and mid-February 2015 for those switching to Ovo

Consumerist

Hengus wrote: »

From this site:

What about other energy firms?

Big six energy supplier Scottish Power says it has bought in faster switching for customers leaving it, but for those moving to it, this will not be in place until the end of January. The following applies to other suppliers:

Co-Op: TBC
Extra Energy: Plans in place to offer faster switching shortly
Green Star: Now operating at three weeks, with plans in place to offer faster switching shortly
Ovo: Beginning of November for those leaving, and mid-February 2015 for those switching to Ovo

And what about these energy suppliers?

[STRIKE]First Utility[/STRIKE]
Sainsbury
GB Energy
[STRIKE]GnERGY[/STRIKE]
Woodland Trust
Flow Energy
[STRIKE]Spark[/STRIKE]
[STRIKE]Utility Warehouse[/STRIKE]
Green Energy
Oink Energy
[STRIKE]Good Energy[/STRIKE]
Ebico
Utilita

Are these smaller suppliers signed-up to 17-day switching?

Edit
I note from the MSE article: Energy switches now possible in 17 days, but not for all suppliers that some suppliers on the above list are indeed offering 17-day switching. But also note the "but not for all suppliers" in the title.

In any event, the point was that you could [apply to] switch before the 49-day switching window, depending on the time taken to switch. Where 17-day switching applies, it would still be possible to apply for a switch up to about 9 weeks before a contract ends (7-week switching window + 2-week switching period) and still not pay exit charges.