Lloyd's PPI questionnaire received

Emilycomp

Hi all, I would appreciate any help as today I have received a form from Lloyd's bank regarding a loan I had with them. They have asked me to fill it out as I have potentially been mis-sold PPI for this loan. I'm confused however as to what to do next, do I just need to fill out this questionnaire and send it back, what do I put where it asks me why I think I've been mis-sold the PPI, what information I was given before I took out the insurance, what questions I asked etc? To be honest I can't remember as it's nearly 6years ago much about the conversation and have little if any paperwork still for the loan, Do I need to add a covering letter? Would appreciate any feedback especially from anyone who has dealt with his form from Lloyds. Many thanks in advance

Brokerwise

Emilycomp wrote: »

Hi all, I would appreciate any help as today I have received a form from Lloyd's bank regarding a loan I had with them. They have asked me to fill it out as I have potentially been mis-sold PPI for this loan. I'm confused however as to what to do next, do I just need to fill out this questionnaire and send it back, what do I put where it asks me why I think I've been mis-sold the PPI, what information I was given before I took out the insurance, what questions I asked etc? To be honest I can't remember as it's nearly 6years ago much about the conversation and have little if any paperwork still for the loan, Do I need to add a covering letter? Would appreciate any feedback especially from anyone who has dealt with his form from Lloyds. Many thanks in advance

Tell the truth, always the best policy

Emilycomp

I'm going to, I wasn't even aware I had PPI on this loan to be honest, but figured now I've been told I have I have nothing to loose by filling out the forms(when I work out how to!) Was just confused as there is a whole a4 page to add additional information on what info I was given and how it was explained to me at the time, and I'm not sure
'I have no idea, baby brain has taken over since 6years ago' is a satisfactory answer

-taff

If you don't remember, put that. It won't affect much either way.